Q
QualityKey
Hi all,
First, I would like to thank the Cove and all members. I would like to say that, for a while, I have been reading in all subjects related to ISO 9001, Process mapping, auditing etc. and have benefited from the wealth of information available.
This is my first time posting a thread here and I am seeking your advice for my case. I have been authorized to be the Project Manager to make it to the ISO 9001:2008 Certificate the soonest possible and with the minimal cost.
I work for a big organization 20,000 employees (Telecommunication Service Provider) and the area which we are going to cover for the certification is the operational sector (5000 employees).
We have so many subcontractors and consultation companies. Most processes are documented but in a different format. So there is a consultation company work for the Design Unit and they use their process and so on for some of the other units.
I feel that most of the things that are required by the ISO are available somewhere but it is either not in the same format or not very organize.
So my role now is to define the starting point and then define the gap and complete it then we will go for certification some time this year.
Therefore, my questions would be:
1- Where should I start?
2- How soon can I get the certificate? or at least be ready for it?
3- Would it be possible that I can use different format of work instruction and subprocess to close the gap in the QMS? or should i re-write them in one format?
Put in mind, that we have completed the L2 processes according to the eTOM framwork but I do not prefer to go any lower than that for now. So the high level processes across the sector are identified, however, the subprocesses/work instruction are in different format due to the dependency on some of the consultation companies/subcontractors.
I have thought to start with writing down the Quality Manaual as a strating point? is this the right way? I want the fastest and the easiest way towards being ready for certification then we can have another project for improvement?
Thanks in advance for any advice you can make. It is much appreciated!
First, I would like to thank the Cove and all members. I would like to say that, for a while, I have been reading in all subjects related to ISO 9001, Process mapping, auditing etc. and have benefited from the wealth of information available.
This is my first time posting a thread here and I am seeking your advice for my case. I have been authorized to be the Project Manager to make it to the ISO 9001:2008 Certificate the soonest possible and with the minimal cost.
I work for a big organization 20,000 employees (Telecommunication Service Provider) and the area which we are going to cover for the certification is the operational sector (5000 employees).
We have so many subcontractors and consultation companies. Most processes are documented but in a different format. So there is a consultation company work for the Design Unit and they use their process and so on for some of the other units.
I feel that most of the things that are required by the ISO are available somewhere but it is either not in the same format or not very organize.
So my role now is to define the starting point and then define the gap and complete it then we will go for certification some time this year.
Therefore, my questions would be:
1- Where should I start?
2- How soon can I get the certificate? or at least be ready for it?
3- Would it be possible that I can use different format of work instruction and subprocess to close the gap in the QMS? or should i re-write them in one format?
Put in mind, that we have completed the L2 processes according to the eTOM framwork but I do not prefer to go any lower than that for now. So the high level processes across the sector are identified, however, the subprocesses/work instruction are in different format due to the dependency on some of the consultation companies/subcontractors.
I have thought to start with writing down the Quality Manaual as a strating point? is this the right way? I want the fastest and the easiest way towards being ready for certification then we can have another project for improvement?
Thanks in advance for any advice you can make. It is much appreciated!
