S
software badger
Time to stop lurking and start posting !
Hello, I'm a QM for a small software company in the UK, we've had our ISO9001 and TickIT certification since 1998 and were certified against ISO9001:2000 last June.
My certification body is one of the larger ones, and at our last audit they raised a non compliance on my internal audit schedule. The text of the non compliance is as follows: "The internal audit schedule was reviewed and was judged appropriate to the requirements of ISO 9001:2000. However there was no independent audit of the quality function identified to show that 8.2.2 paras 3 and 4 are being complied with".
My initial response - senior management provide the appropriate level of checking and authorisation by reviewing and/or setting the companies "policies" on quality, and then hold me accountable for the delivery of them by formally measuring me against my objectives - wasn't well received. Neither was the second response - that as the certification body audit me on a six monthly basis an internal audit was unnecessary.
Being a small company we don't have anybody with the appropriate skill set that could audit the quality function and we don't really want to hire (either temporarily or permanently) or train another QM/auditor. Any comments ?
Thanks in advance
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Hello, I'm a QM for a small software company in the UK, we've had our ISO9001 and TickIT certification since 1998 and were certified against ISO9001:2000 last June.
My certification body is one of the larger ones, and at our last audit they raised a non compliance on my internal audit schedule. The text of the non compliance is as follows: "The internal audit schedule was reviewed and was judged appropriate to the requirements of ISO 9001:2000. However there was no independent audit of the quality function identified to show that 8.2.2 paras 3 and 4 are being complied with".
My initial response - senior management provide the appropriate level of checking and authorisation by reviewing and/or setting the companies "policies" on quality, and then hold me accountable for the delivery of them by formally measuring me against my objectives - wasn't well received. Neither was the second response - that as the certification body audit me on a six monthly basis an internal audit was unnecessary.
Being a small company we don't have anybody with the appropriate skill set that could audit the quality function and we don't really want to hire (either temporarily or permanently) or train another QM/auditor. Any comments ?
Thanks in advance
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