Who is our customer? Need advice please!

[Morcs74]

We are a tier 1 supplier for the X83 project( the Vauxhall, Renault & Nissan van known as the Vivaro, Traffic & Primastar)

We ship to IBC in the UK (now a GM plant) and the Nissan Plant in Barcelona.

Because of the three customers, the project was dealt with a JPO (joint purchasing organization) all the approvals were done by GM (renault & Nmisa accepted those) and Renault did all the Design. If we were to change the design, it would go through Renault, then if accepted would then go to the JPO.

Its a bit of a sticky situation

Who is our customer? the JPO our the three companies we supply to?

And while we are on the subject, where can i get Renault / Nissan Customer Specific Requirements for TS?

Cheers in advance.

 

[D.Scott]

IMHO your customer is the one who sends you the check. Who do you bill for your work? My guess would be the 3 companies you supply. The JPO may have project responsibility but that is probably as an oversight body. I think the best thing to do if you aren't sure is to ask your customer contact (one of the 3).

As for CS requirements from Renault / Nissan, I would suggest you contact them direct. I am surprised they haven't already supplied them if you are sending them parts.

Dave