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I am curious who authors work instructions and procedures in other organizations. Is it handled by the Quality Department, Technical Department, Management?
Currently we have a goal of revising our quality manual, in essence, removing descriptive portions from the quality manual and placing them into more detailed effective procedures. However, no one wants to really take responsibility for this task. Typically it should be handled by the technical support group with collaboration from quality and management...but tech is not interested...management talks about pursuing this goal, but doesn't want to push the task onto tech, in fact I think he'd more likely assign responsiblity to quality.
:mg: Will anything ever get done!
How futile it feels to know where improvements can be made but not having the means or cooperation to implement them. Certainly more so when your job is to identify and initiate improvements. Sorry, needed to vent!
Currently we have a goal of revising our quality manual, in essence, removing descriptive portions from the quality manual and placing them into more detailed effective procedures. However, no one wants to really take responsibility for this task. Typically it should be handled by the technical support group with collaboration from quality and management...but tech is not interested...management talks about pursuing this goal, but doesn't want to push the task onto tech, in fact I think he'd more likely assign responsiblity to quality.
:mg: Will anything ever get done!
How futile it feels to know where improvements can be made but not having the means or cooperation to implement them. Certainly more so when your job is to identify and initiate improvements. Sorry, needed to vent!
