Who is the customer in the ISO/IEC 17025:2017?

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Benjamin Weber

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#2
If you perform lab tasks for other departments, these other departments are your (internal) customers. If you perform lab tasks for other companys, these are your (external) customers. If you do both, of course both are your customers.

ISO 17025:2017 also addresses "internal customers", explicetly here:
Cl. 7.1.1:
NOTE 2
For internal or routine customers, reviews of requests, tenders and contracts can be performed in a simplified way.
Very important: If you have internal customers within the same organization, impartiality might be a problem! In this case you should very clearly show, how you assure, that the lab results are not influenced by the organizational structure!

What do you mean with "agency"? Your organization?
 
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