Who is the Customer - Who is the End User

J Allen

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In the past our manufacturing plans stated who is the customer and not the end user. It has been my position that the customer is defined as who we have the purchase order with and the Customer is flowing down those requirements we are to meet which should include any requirements his customer has flowed down to him. I also told our Engineering group to include it on the manufacturing plan. They want to know if they are required to or if it is just a Quality Department opinion.
Is there anything to back me up?
 

Sidney Vianna

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They want to know if they are required to or if it is just a Quality Department opinion.
Is there anything to back me up?
Vulcan logic? :tg:

If you (as an organization) are truly concerned with satisfying your customers, why wouldn't you want to capture ALL the customer requirements, irrespective if they are dreamt by the direct customer themselves or their customers?

If your organization is not concerned about satisfying the end customer/user, they will eventually stop buying the products from their suppliers, who, in turn, will stop placing orders with you. Business 101. There is a reason this is called supply chain, and as we all know, the chain is as weak as the weakest link.
 
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