Who owns your Competence, Awareness and Training process?

ISO_Man

Involved In Discussions
#1
ISO-9001 requires that companies address CA&T, but I'm wondering what group within your organizations past or present actually owns that process? Is it your HR team? Operations? Or do you have a separate Training group who owns it?
 

John Broomfield

Staff member
Super Moderator
#2
The process owner will know the process. That person may work for HR or some other department. So, base your selection on the person best able to own and improve the process to better serve its internal customers.

Don’t forget to include recruiting the right people (as in having the natural talents you seek) in the first place. That way you avoid wasting your training budget on trying to make the wrong people competent.
 

ISO_Man

Involved In Discussions
#4
The process owner will know the process. That person may work for HR or some other department. So, base your selection on the person best able to own and improve the process to better serve its internal customers.

Don’t forget to include recruiting the right people (as in having the natural talents you seek) in the first place. That way you avoid wasting your training budget on trying to make the wrong people competent.
Thanks - unfortunately they hired me to get them in tune with ISO-9001 I'm afraid that I'm going to own every process that I bring up for improvement.
 

John Broomfield

Staff member
Super Moderator
#5
Thanks - unfortunately they hired me to get them in tune with ISO-9001 I'm afraid that I'm going to own every process that I bring up for improvement.
To be “in tune” with ISO 9001 your process owners also need to competent. So, you may want to define the competencies required of the person accountable for the effectiveness of the recruiting and training process.

Start by asking top management to define their objectives for this process and you’ll soon be able to see if its ownership should be part of your job or someone better.
 
#6
I don't know that this is a "process" that has an individual "owner." It seems to me the department managers/supervisors are the major drivers. Assuming we evaluate competence, awareness and training needs based on some type of review system, the manager/supervisor closest to the employee would be the one.
 

RoxaneB

Super Moderator
Super Moderator
#7
My experience has been that the body which has the overarching responsibility to develop training forms, retain records, oversee the performance review system, etc. is often the Process Owner of Competence, Awareness, and Training.

That said, everyone else is responsible for following it, adhering to it, and conforming to it...and they may even have input into making it a better system in the future.

I've never been part of an organization with a Training team. Each group has been essentially responsible following the Training process (owned by HR) and providing the training that will hopefully lead to competent employees.
 

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