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Dear Quality Gurus,
I had the arguement recently with our QA manager about who should take the lead to corrective actions to design problems, as well as to production quality problems, sales quality probelms, etc. She said RD or the root cause owners should do all the analysis works, call meetings, coordinate the problem resolving, but to me, the coordination job should be done by QA team although RD should provide the analysis data. Am I thinking of this correct ?
I had the arguement recently with our QA manager about who should take the lead to corrective actions to design problems, as well as to production quality problems, sales quality probelms, etc. She said RD or the root cause owners should do all the analysis works, call meetings, coordinate the problem resolving, but to me, the coordination job should be done by QA team although RD should provide the analysis data. Am I thinking of this correct ?