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Dear Quality Gurus,
I had the arguement recently with our QA manager about who should take the lead to corrective actions to design problems, as well as to production quality problems, sales quality probelms, etc.
I had the arguement recently with our QA manager about who should take the lead to corrective actions to design problems, as well as to production quality problems, sales quality probelms, etc.
I wholeheartedly agree that a cross functional group should be involved in the root cause analysis. QA is probably a key player in that group. I don't think QA shoulders the responsibility for CA for any process other than their own. Only my two cents...