Who should take the lead for 8D Corrective Actions

P

pga_gold

#11
Dear Quality Gurus,

I had the arguement recently with our QA manager about who should take the lead to corrective actions to design problems, as well as to production quality problems, sales quality probelms, etc.
Based on your post, your company already knows the functional group that the corrective action is aimed at improving. The onus should be on that functional groups management to coordinate meetings and 8D documentation. I don't see why QA should take the lead on an Engineering CA, Sales CA or Production CA.

I wholeheartedly agree that a cross functional group should be involved in the root cause analysis. QA is probably a key player in that group. I don't think QA shoulders the responsibility for CA for any process other than their own. Only my two cents...
 
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P

pinal73

#12
With my current employer, when we receive a customer complaint or QA identifies a nonconformance, QA initiate a CPAR (corrective-preventive action report) and issues it to a plant manager that in turn assigns it to a process owner. The first part of the report is to identify a root cause and the best person to identify a root cause is the person repsonsible for carrying out the process that failed. QA supports assists that person with 5-why or 8-d. welll cross functional team works on the solution and so on but answer to you question - QA is playing a role of facilitator for the whole process to make sure that team stay focused and result oriented. QA do schedules the meeting and verifies the controls and results.

With my last employer- QA was doing everything from root cause analysis to implementation but that left the process owners with no accountability for their act or process failure as to why it happened.

Thanks,
 

Raffy

Quite Involved in Discussions
#13
I agree. So, in your view, who should be the team champion for an "internal" failure or internal complaint ? i think It still be QA team.
Its the Quality Assurance Department responsibility in ensuring the effective handling of complaint (whether internal or external). The team champion should be the Process Owners or the QA itself. QA can initiate follow-up for the closure of the action item of the Process Owners.
best regards,
raffy :cool:
 
P

paulthequalityguy - 2009

#14
A policy or process flow should already be in place and clearly define who is responsible for responding to a customer complaint or request for an 8D report. Otherwise no one takes ownership and customers get annoyed. I agree it should be someone in the QA dept.
In my experience the QA Manager (Me) owned the Corrective Action Process. They usually created the new CAR’s and used their judgment to assign responsibility to the appropriate individuals within the organization to perform the grunt work. These assignments can always be changed if needed. The QA manager tracked progress weekly and reported a status to senior management weekly. That kept everyone’s feet to the fire and issues were resolved and continuous improvement was the result.
 
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