Who should write Departmental Work Instructions

M

MARGEHURSH

#1
#1
Should those associates that work in a area or department write their own work instructions (owner)? A couple associates in my department that are new think that our area should re-write all work instructions. I totally disagree. We are not the experts they are. I have worked in quality for 18 years and I believe that a non-owner person of that work instruction will add no value. My area audits the departments that they want to write the work instructions for. Several persons are determined to change this.
 
GAGEpack - Gage & Calibration Management
Elsmar Forum Sponsor
P

PaulJSmith

#2
#2
Re: Departmental Work Instructions

Short-ish answer - probably not. You are correct in thinking that people outside the area have less chance of adding content of value.

Ask your associates what exactly it is they wish to change, and why. If there is any benefit to their ideas, you could share them with the departments and see if they agree. Otherwise, I think it best to leave them to the process owners, especially if they work.
 
Pancho

Pancho

wikineer
Super Moderator
#3
#3
Re: Departmental Work Instructions

MARGEHURSH said:
Should those associates that work in a area or department write their own work instructions (owner)? A couple associates in my department that are new think that our area should re-write all work instructions. I totally disagree. We are not the experts they are. I have worked in quality for 18 years and I believe that a non-owner person of that work instruction will add no value. My area audits the departments that they want to write the work instructions for. Several persons are determined to change this.
Click to expand...
I am a little confused. When you say "We are not the experts they are", who are "they"? Who wrote the original work instructions? And who is the owner of those work instructions?

Under the right circumstances, non-owners can add lots of value to a work instruction. Most particularly the folks actually doing the work and those affected by the work like internal clients.

We encourage anyone in our company edit any instruction. This captures knowledge much better than restrictive editing policies. The process owner may later revert any edit he feels wasn't an improvement, but this doesn't happen often. Most edits are small, incremental, and beneficial change. Instructions evolve and improve continuously.

Rewriting instructions wholesale seems a bit extreme, unless the docs are so bad that they aren't really used. If so, then I'd trust the folks actually doing the work to write a new instruction, and then let others and all improve on them.
 
B

Bjourne

#4
#4
Re: Departmental Work Instructions

Sometimes there is a need for someone outside of the enclosed entity to check on you to see what may be improved. A fresh outlook out-of-the-box outside the normal. That is why customer audits are very effective because they in a way "challenge" what is existing and add to whatever they see fit for the process/organization. I like what Pancho has shared. It will help your organization to improve. Why not sit on it and have a presentation of what needs to be changed or not. You can think of the "supposed change" as a "challenge to the norm" as that of a customer audit -- one outside the organization. A sit down with the people involved will get the things done as long as everyone does not have the resistance to change and keep an open-mind.
 
John Broomfield

John Broomfield

Leader
Super Moderator
#5
#5
Re: Departmental Work Instructions

Work Instructions belong to processes not departments...

...but all the documented parts of the management system should act as magnets for the building, refinement and sharing of knowledge.
 
somashekar

somashekar

Leader
Admin
#6
#6
Re: Departmental Work Instructions

The two aspects in any work is HOW the work has to be done and WHY it has to be done that way. So when a work instruction is drafted, the associates that work in an area will perhaps add lots of value on HOW. However the process owner and he in association with other process owners will have to see from the WHY aspect. This becomes more complex in certain high level assemblies.
In essence the work instruction consideres many elements and then directs the work activity, rather than just the work aspect.
I hope you can take this for your arguement.
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
U To write or not to write. That is the question. How many procedures should I write? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 28
Coury Ferguson Should a Registrar write a NC on something that was found during the Internal Audit Registrars and Notified Bodies 138
E Please help! ! I AM FRASTRATED SO MUCH! Should inactive ingredient be included in the unit formula if it is removed during the manufacturing process? US Food and Drug Administration (FDA) 0
I IEC 60812 or ISO 14971 for PFMEA? What should we use? ISO 14971 - Medical Device Risk Management 3
qualprod Do sum of results of quality objectives should met a high level goal? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
F Should I perform several Gage R&R for every caliper to cover all specs range of use? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 9
E Opening meeting for Third-Party Audit--Who should say what? General Auditing Discussions 22
8 MSA--Should I Use Parts or Gage Pins? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 2
B Should I buy IEC 62304:2006, IEC 62304:2006/AMD 1:2015 or both? EU Medical Device Regulations 1
W "Accurate to ±2%" means "64% of measurements should be within 2% of the actual value"? US Medical Device Regulations 4
H Should we stop inspecting a part if its never been rejected? Reliability Analysis - Predictions, Testing and Standards 6
D What distributor requirement should we (manufacturer) require from the Distributor? EU Medical Device Regulations 0
M Should there be another column in the Optimization section (step 6) of AIAG-VDA DFMEA form? FMEA and Control Plans 1
C By when should harmonized standards be complied with? EU Medical Device Regulations 5
W Strategy for determining which components from a system should be "ME EQUIPMENT" -- home healthcare environment IEC 60601 - Medical Electrical Equipment Safety Standards Series 6
B Documented information - Should be controlled? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
Q Is engineering a process and should it have its own process turtle? IATF 16949 - Automotive Quality Systems Standard 7
P Which MDCG Document should I use for PMS Plan and PSUR? EU Medical Device Regulations 2
M Who should quality representative report to? ISO 13485:2016 - Medical Device Quality Management Systems 5
H When should the first PSUR be issued? EU Medical Device Regulations 5
I If i do not want to be an initial importer should i register with FDA? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 0
O Should a Covid vaccine and testing policy be included as part of ISO9001 or AS9100 risk management? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
B UKRP to what level should you audit Class I Technical Documentation? UK Medical Device Regulations 0
C When should you quit programming? Job Openings, Consulting and Employment Opportunities 9
C Should resolution be included in uncertainty budget for digital caliper or micrometer calibration? Measurement Uncertainty (MU) 5
Ed Panek External Standards List - Should this document include previously revised standards? ISO 13485:2016 - Medical Device Quality Management Systems 4
T How should I approach REACH, CM, etc. as a job shop? RoHS, REACH, ELV, IMDS and Restricted Substances 18
A Should we assign the PRRC before the date of application of MDR (26 May 2021)? EU Medical Device Regulations 0
J UDI-DI how should we interpret Device version or model to determine if a new UDI-DI is needed? EU Medical Device Regulations 0
Sidney Vianna Interesting Discussion Should ISO 9004 be changed from a guidance document to a requirements standard? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
A Should I take an online course for a career in Occupational Health and Safety? Career and Occupation Discussions 2
J Should a Class 1 medical device with an option to measure body weight be considered Class 1m? EU Medical Device Regulations 0
K Should APQP/PPAP has its own section in a QM? Quality Management System (QMS) Manuals 1
S What should i choose for "testing procedure" characteristics? (N95) General Information Resources 0
P Should eIFU link per ISO 15223-1:2016 be added to labels out of scope of Reg 207/2012? EU Medical Device Regulations 1
S Which Sampling Plan(s) Should I Use? Inspection, Prints (Drawings), Testing, Sampling and Related Topics 13
A Document release vs its related training. Which should come first? ISO 13485:2016 - Medical Device Quality Management Systems 18
S Which department should prepare the control plan? could you show me a standard regarding to this matter. FMEA and Control Plans 17
J Help settle a disagreement: Should external providers of preventive maintenance be on your ASL? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
N Master Samples - What should we be keeping? IATF 16949 - Automotive Quality Systems Standard 9
G Supplier delivered recent PPAP, should he deliver yearly layout inspection? IATF 16949 - Automotive Quality Systems Standard 7
John Broomfield Should ISO 9004 Become a Requirements Standard? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 70
A Capability Study - in the beginning of your career what should you have known about the tool Quality Tools, Improvement and Analysis 11
J Should Loading and Unloading be Included in Cycle Times? Lean in Manufacturing and Service Industries 14
E Manufacturers should develop a testing device for covid19 Service Industry Specific Topics 0
T 510(k) submission - Which name should I use in the submission? Other US Medical Device Regulations 3
N ISO 19011:2018 - 5.4.2 "...audit program should engage in appropriate continual development..." Training - Internal, External, Online and Distance Learning 4
G Should I perform Gage R&R only at the beginning of a new project? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 6
DuncanGibbons Should the requirements FAA/EASA Part 21 be addressed within the QMS and AS9100D quality manual? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
M Should 510(k) Predicates be Actively Listed Devices? Other US Medical Device Regulations 12

Similar threads

Top Bottom