Who's responsible for verification of customer specifications?

#1
Looking for supporting clauses in IATF 16949 / ISO 9001 that define who is responsible for tracking revisions of customer specs? (drawings, engineering spec, material, quality manuals etc...

The issue I'm trying to solve is if the customer doesn't tell you a spec rev'd up and there's no portal. Is everyone doing a manual check with ALL customers?
 
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Sidney Vianna

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#2
The issue I'm trying to solve is if the customer doesn't tell you a spec rev'd up and there's no portal. Is everyone doing a manual check with ALL customers?
Have you ever had a shipment rejected by this customer due to this problem? Have you ever asked them how you are supposed to become aware of revised requirements if they don't have a process to facilitate that? Consider a CCAR (Customer Corrective Action Request) trigger.
 

Enghabashy

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#3
I see that the Customer representative / management representative in your company is responsible ,he is responsible to representing & communicating as automotive supplier with your automotive customer relating any issues ' including reviewing the Specs.,
*the above statement is not mean that the task of reviewing is only for 1 person ; each process owner in your org. should share the review relavant his own task ; finally they shall coordinate all issues with the assigned customer representative
 

Sidney Vianna

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#4
I see that the Customer representative / management representative in your company is responsible ,he is responsible to representing & communicating as automotive supplier with your automotive customer relating any issues ' including reviewing the Specs.,
You see it? Where do you see it? Why it it a he? Why can't be a she? Why can't you see the problem is that THE CUSTOMER has not established a PROCESS to communicate the revision status to suppliers? From the supplier's side, 7.5.3.2.2 stipulates that the supplier has 10 working days, following receipt of notification to review the changes and it's impacts. But the problem is in this case, NO NOTIFICATION is being triggered.
 
#5
Have you ever had a shipment rejected by this customer due to this problem? Have you ever asked them how you are supposed to become aware of revised requirements if they don't have a process to facilitate that? Consider a CCAR (Customer Corrective Action Request) trigger.
Yes we have "missed" customer requirements. This has exposed our CR process and needs improving.
 

Jim Wynne

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#6
The purchase orders issued to you from customers should cite the applicable requirements and revision levels. This should be checked by someone in your organization every time a new PO is received. You are not beholden (legally at least) to meet any requirements that aren't cited in a contract.
 

Sidney Vianna

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#7
Yes we have "missed" customer requirements. This has exposed our CR process and needs improving.
So, according to what you are saying, the customer has no PUSH system (e.g. automated notifications/alerts) to alert you that a revised specification is available. As Jim said above, their PO's should indicate the revision level for the specs applicable to the orders, unless provided elsewhere. As I mentioned in my previous post, IATF 16949 7.5.3.2.2 stipulates that the supplier (you) has 10 working days, following receipt of notification to review the changes and it's impacts. But it does imply a customer notification. If the customer is not notifying you, they are failing to comply with ISO 9001 and IATF 16949 7.5.3.2.

Short of a PUSH system, the customer expects you, the supplier, to communicate with them to PULL the information on a periodical basis, which is an asinine process. Nevertheless, a process has be in place. So, if they want your organization to send an email every day, week, month, quarter, etc...you have to assign someone in your end and they must do the same. And you need to keep records of the communication, in case you have disputes later on.
 

Ron Rompen

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#8
Although a review of each and every new PO that comes in is a possible solution, it does have inherent problems and possible failures.

Most customers don't issue a new PO very often - for example we are running parts now which have a PO dating from 2018. There has been no revision to the part drawing, so there has been no need to revise the quote. In the same time period, customer specific requirements have been revised several times - we are fortunate that we have web portal access which gives us notification of the changes.

Don't really have a solution to suggest, but at least you know you're not alone.
 

Tagin

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#9
Looking for supporting clauses in IATF 16949 / ISO 9001 who is responsible for tracking revisions of customer specs...
9001:2015 does not assign responsibilities like this to specific roles; it only requires that the organization ensure that it be performed (see 8.2.3 Review of the requirements for products and services and 8.2.4 Changes to requirements for products and services).

It is instead required that leadership ensure that the appropriate role(s) are assigned these responsibilities:
5.3 Organizational roles, responsibilities and authorities
Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization.
 

Ashland78

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#10
At a new company I am at (big three automotive) I am responsible to verify all 6 of our customers every 6 months. I look on the portal for each customer and ensure I have the latest on file. When there are changes I have to ensure they get updated into our procedures.

My last company customer/warranty did this. At my current company they actually have statement of work requirements that we have to issue to our suppliers too. I don't deal with that but I am assuming someone was speaking to this prior. I hope this helps.
 
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