W
I recall a situation at my location that came up regarding management slacking off relating to their expected duties (Yeah staff have SOP's too).
The big picture is that, the supervisors were not performing all of their PC input processes, this caused many shift measurements to be absolutely useless and redundant.
Here's what I suggested:
Define, develop and perform an audit that assesses staff capabilities relating to training etc. Below is a list that I compiled from the task process elements map located at http://elsmar.com/Forums/showthread.php?t=7678
Person
1. Competence
1.1 Qualifications
1.2 Demonstrated skills
1.3 Demonstrated ability
1.4 Applied knowledge
2. Training
2.1 Product
2.2 Individual's contribution
2.3 Skills knowledge
2.4 Department / company capabilities
2.5 Management systems
2.6 Retraining
2.7 Future assignments
2.8 Career development
3. Identification
3.1 Unique
3.2 Traceable
4. Motivation
4.1 Internal factors
4.2 External factors
5. Attributes
5.1 Physical
5.2 Personal values
This list isn't prescriptive by any means yet, it's a great guide and benchmark.
I laugh now but, this staff capability audit revealed much regarding motivation and training.
Give it a try, I'm sure you'll get some positive results.
Wallace.
The big picture is that, the supervisors were not performing all of their PC input processes, this caused many shift measurements to be absolutely useless and redundant.
Here's what I suggested:
Define, develop and perform an audit that assesses staff capabilities relating to training etc. Below is a list that I compiled from the task process elements map located at http://elsmar.com/Forums/showthread.php?t=7678
Person
1. Competence
1.1 Qualifications
1.2 Demonstrated skills
1.3 Demonstrated ability
1.4 Applied knowledge
2. Training
2.1 Product
2.2 Individual's contribution
2.3 Skills knowledge
2.4 Department / company capabilities
2.5 Management systems
2.6 Retraining
2.7 Future assignments
2.8 Career development
3. Identification
3.1 Unique
3.2 Traceable
4. Motivation
4.1 Internal factors
4.2 External factors
5. Attributes
5.1 Physical
5.2 Personal values
This list isn't prescriptive by any means yet, it's a great guide and benchmark.
I laugh now but, this staff capability audit revealed much regarding motivation and training.
Give it a try, I'm sure you'll get some positive results.
Wallace.