Why Control Plan Review needs to be Approved by the Customer

[jelly1921]

8.5.1.1 Control plan
If required by the customer, the organization shall obtain customer approval after review or revision of the control plan.

It makes sense that the revision of the control plan need to be approved the customer. Why the customer wanna approve the review of the control plan? Because the output of the review may not include the change/update of the control plan.

Thanks

Jelly

 

[QualitySpirit]

Hi, I think of the case when an organization did not review a control plan seriously and always replied in customer 8D report "Review control plan/ no update or revision is necessary".
If the customer is well aware that the claim is resulting from ineffective control plan, they should have the right to not approve this careless review and push the organization to review again to address the problem appropriately.

Anyway it is "If required by the customer", it would require a clear statement in customer manuals or contracts to apply this clause.