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Why do most companies have Quality reporting to Engineering or Operations and not to CEO?

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normzone

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#43
#43
Quality is a subset of the Operations group, and conspicuously not listed on the document formalizing "the senior management team".

I agree, quality is everybody's job, and there is lip service to that end. But the talk and the walk are ... well, we'll see.
 
M

Mike S.

Happy to be Alive
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#44
#44
IMO if quality were truly respected as much as finance or operations they would have people with equivalent level titles, and be treated with equivalent respect, but that is only part of the issue.

Quality would also not be an afterthought, or "a necessary evil", or a PITA, or something first to be sacrificed when it interfered with this months shipment goal. I've played this quality game for over 30 years in aerospace and defense and even when I saw a title of VP of Quality (twice) the title was little more than a BS title - the one supplier was one of the worst I ever saw and the second wasn't above average.

I don't care how supposedly enlightened most of the corporate world is with respect to quality, it is in 98% of cases still far behind where it should be, IMO.

Maybe I am part of the problem. I dunno. But for my whole career I have done, and still do, as much as I was able. I've had some great times, some great accomplishments. But I have also taken a lotta lumps, lost some people I thought were friends, lost a lotta sleep, nearly lost my health a few times, nearly lost my job a few times, by trying to do right. In the end, it seems when many companies do right they often do so only because of fear -- fear they will get caught, lose their AS9100 ticket, and/or go to jail -- not because they think quality is free or the right thing to do. Maybe a lotta careers are like that.

Nothing to do but push on, do the best you can, whatever your title.
 
N

normzone

Trusted Information Resource
#45
#45
I think what triggered me this time was having to ask if Operations had $ in their training budget they could spare for internal auditor training. I've always felt Quality needed to have it's own place in the hierarchy at the same level as others who answer to the top, and their own budget
 
M

mattador78

Quite Involved in Discussions
#46
#46
normzone said:
I think what triggered me this time was having to ask if Operations had $ in their training budget they could spare for internal auditor training. I've always felt Quality needed to have it's own place in the hierarchy at the same level as others who answer to the top, and their own budget
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Thankfully in my company I only answer to the directors directly and have only the production manager to request change to or to raise issues with
 
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