Why implement ISO 9001 In A Small Business?

Marc

Hunkered Down for the Duration
Staff member
Admin
#1
Some good comments from allways active Phyllis:

Subject: Re: Q: Small business/complicated procedures/Scalies/Naish
Date: Fri, 28 May 1999 10:18:24 -0600
From: ISO Standards Discussion

From: PNaish
Subject: Re: Q: Small business/complicated procedures/Scalies/Naish

Charlie,

I'd like to answer your question regarding documenting the small business in several ways with a couple of examples.

Our company has 3 people with about 47 internally generated and controlled documents. And before you react with that being over kill and some kind of waste of effort let me explain why and what we did. We are NOT registered nor have we been required by a single client to become registered. Most don't even ask if we have procedures (that is until we train them they should be asking). We did it to make sure we have better consistancy and clear methods for providing the client what they expect.

In addition, I am often brought into discussion with clients who want to know why they have to do something that their registrar doesn't (like the one who didn't show up on time a few months back). When I first started ISO consulting I ask myself that question before my clients have a chance. Over the years we have increased our services and have refined our procedures to continuously improve our process.

In the beginning we had only a few services but have added software products to our offering. The addition of the software took on a life of its own with the processes of services being different than that of products.

As to the detail in each: some are very detailed for specific reasons. One of my staff does the fedex. I only do it when no one else is around. We have a fairly detailed instruction for my benefit so that in the event the other two are gone at the same time (about once every six months) I can send documents or product to a cleint.

I do almost all of the quotes and have a program that I developed that takes into consideration complexity of the client system and size of the group along with some technology factors. I developed it after a couple of years based on the history of our services. I have a fairly detailed instruction which is part of the program so that if I am gone and a client wants a quote they don't have to wait for me. From experience I am 99% sure that we will come in almost right on the quoted target even if they quote and we don't pad the hours to make them come out nor do we skimp and change it later since our quote is a not to exceed and if we come in less they get the difference.

We have a 30 minute maximum initial response time even if all three of us are out of the office. And we support both east coast and west coast time zones through planning which is part of the process we went through developing our procedures.

We continuously monitor our sucesses and our services through easy to use and easy to remember procedures.

We have several small business clients who have also implemented ISO for business reasons and not because they needed to for customers. One had 4 employees when we started. Another had 7 employees. One had 10 and is now up to 15. One had 13 and went down as they saw increased productivity and reduced waste in returned goods and ineffective use of their time. One that I work with every month for several hours per month as their QA Manager had 12. They were amazed at how easy it could be. I replaced a full time person that had left for other reasons. And by helping them stream line their system using the ISO model they only need a part time person to maintain their system and their quality has improved.

If you want more on what it can benefit even a small company I will be more than happy to give you some names you can call and you can ask them why they are still ISO when their clients don't require it.

Phyllis Naish
 
Elsmar Forum Sponsor

Marc

Hunkered Down for the Duration
Staff member
Admin
#2
Along the same line...:

Subject: Re: Q: Sm. bus./complicated procedures /.../Oliveira/Scalies/Kozenko
Date: Fri, 28 May 1999 10:23:08 -0600
From: ISO Standards Discussion

From: Write9000
Subject: RE: Q: Sm. bus./complicated procedures /.../Oliveira/Scalies/Kozenko

>> (I would be very interested in hearing responses from the ultra small
>> firms.) [ regarding implementing an ISO9001 QMS ]

Charley:

I'm a one man shop with two handfuls of subs, and I figured "why re-invent the wheel..."

Although I'd probably wait until the ISO9000 revolt of 2025 where a firm self trained as a Registrar can "ethically" self certify... I must say this: It took minimal time to determine the process, list process controls and parameters, plug together document control, "internal" audit (I've trained my fiance) etc. and write a Quality Manual and a Table of Contents for the Quality Procedures.

Presently, all of the Quality Procedures are fancy cover sheets, followed by several pages of blank white space with my own non-decodable procedures... I started with the bare bones requirements from 9001, and added just a few concerning different methods of selecting (or deciding to stay with) clients. There's also a whole appendix on pricing, also with fancy cover sheets and in code.

Just like my fiance sometimes experiences bad hair days... so too, do businessmen experience "bad business days." I've found that having the documentation done (notwithstanding the worthlessness I felt while actually doing it, even to the level that it's been completed) has saved me on more than one "bad business day."

Either I avoided a delay in settling a dispute, or agreeing to or refusing a service package, or voting yes or no on new software and the laptop to run it on -- it has helped me a great deal to organize to this minimal level. I'll never have it audited by a third party, but I will allow it to remain a viable subsystem in my own business, and it was extremely helpful that I didn't have to reinvent the wheel (so to speak) in order to come up with a framework that would work. Proper adaptation is all it took.

David
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#3
And another voice in the wind! To wit:

Subject: Re: Q: Sm. bus./complicated procedures /.../Oliveira/Scalies/Ruzicka
Date: Fri, 28 May 1999 11:28:58 -0600
From: ISO Standards Discussion

From: Johruzicka
Subject: RE: Q: Sm. bus./complicated procedures /.../Oliveira/Scalies/Ruzicka

<< So to any 2 person firm that wishes to implement an ISO9000 system, I
ask "What do you expect it will do for you that you don't/can't do without
it?">>

Dear Charley:

Your question is indeed very interesting. Here is my answer, and I know that this will shock many of the list members:

Our decision to implement an ISO9000 system clearly is a business decision. Yes, that's right, it mainly is the piece of paper that we are after! Don't get me wrong, I see all the "real" benefits of a quality system that are discussed on this mailing list every day, and we will make sure to get as much out of the implementation as possible, but if improved performance was our sole motivation, a more economic sized quality system covering only issues that are of real importance for us would do the job. No, it is rather the fact that we are subcontractors of prime contractors, and they simply require that we deal with ISO9000 if we want to keep getting their jobs.

How do other people feel about that? Are any other small businesses finding themselves in a similar situation?

Greetings,
Johannes
 
M

Marilin Larken

#4
I'm in the same position as Johannes, our largest customer is requiring ISO 90002 registration. We're a 5 person operation including my husband and myself. I don't know were to start ar how much this is going to cost. I't can't be that difficult, can it?
What about some software to help me with the whole process? How long should this take once it gets started?
I'd really appreciate some help with this.
Please e-mail me at [email protected] attn. Marilin
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#5
A 5 person shop can do it. It's time to you. Someone has to take it on as their 'project' and read the spec and understand the intent of the requiremetns. There's a lot of stuff here to help, such as examples in the pdf files directory for some stuff like an example document control matrix for a samll business.

I'm not saying it 'makes sense' for a 5 person shop to register, but if that's a condition of business....

Give me a call if you want to discuss.
 

barb butrym

Quite Involved in Discussions
#6
It makes sense for anyone to be compliant...registered is another side of the coin, although the costs for a small operation like that are no where near as costly ($1-K a year, after an initial 1.5- 2k) so that does not need to be an issue anymore. (of course that is registrar dependant) pay back is great if you do it right,,,,especially if you plan to grow.

Stay away from the 'do all' software, its more difficult to make it fit than it is to just do it yourself.
Start with document control, make the decisions and roll with them. Then start the quality manual. Flow out the work areas and functions. Contract review and design if it applies....Purchasing next. Then CA/PA, and then the processes including inspection stuff. For small companies like yours, I usually make the manual the meaty document and the procedures flow charts with a small bit of verbage to cover multiple responsibilities and authority...then the records. Don't tie yourself in knots trying to meet a requirement that does not apply...just say it does not apply......there really is no mystery to it all if you keep a clear head. One small loose leaf notebook should be enough,,,,don't over do it

What is the business?
 
Thread starter Similar threads Forum Replies Date
J ISO 9001:2015 Cl. 8.1 - 'and to implement the actions determined in clause 6' ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
I How to implement ISO 9001:2015 for Construction Field ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
Q Is it worth the effort to implement ISO 31000 Risk based on ISO 9001:2015? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
L Time Required to Implement ISO 27001 if ISO 9001 certified & SOX compliant? IEC 27001 - Information Security Management Systems (ISMS) 3
R What I have to do to implement ISO 9001:2008 till Registration and Certification? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
K How to Implement ISO 9001 - Construction Industry - Completed examples ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
mistalulik Action plan of the significant steps required to implement ISO 9001:2008 Quality Manager and Management Related Issues 1
Q Where to Start to Implement ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 159
D Implement an ISO 9001 QMS in 3 months - Construction Company - Suggestions welcome ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 20
J How to Implement ISO 9001:2008 in a Power Plant ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 19
dsalcido TS16949 Implementation - Can one implement TS 16949 without being ISO 9001 first? IATF 16949 - Automotive Quality Systems Standard 10
A My Company wants to Implement ISO 9001-2000 and become Certified - The Big Start ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
Anerol C What do I need to implement 7.6 Control of Measuring Devices ISO 9001:2000? General Measurement Device and Calibration Topics 1
kedarg6500 Guidelines on how to implement ISO 9001 in Financial Institutions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
E How to Implement ISO 9001 in a School for Talented Pupils ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 30
D Implement ISO/TS 16949 from our ISO 9001 in our Organisation IATF 16949 - Automotive Quality Systems Standard 8
Crusader When Should I Implement ISO 9001 in a Brand New Facility? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 53
D ISO 22000 combined with ISO 9001 - Implement both or only one of them? Food Safety - ISO 22000, HACCP (21 CFR 120) 62
G I am Lost - Trying to implement an ISO 9001:2000 QMS ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 20
Marc Implement to the DIS of ISO 9001:2000 now? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
A Best way to implement Contract Review? ISO 9001 - Contract Review Contract Review Process 6
Y When will Notified Bodies require MedDev manufacturers to fully implement ISO 14971:2019? ISO 14971 - Medical Device Risk Management 1
S How to address and implement OH&S opportunities in ISO 45001:2018? Occupational Health & Safety Management Standards 12
A How do we implement a Process Approach ISO 13485:2016 - Existing GMP QMS Other ISO and International Standards and European Regulations 2
L How many working hours to required to implement ISO 14001 ? ISO 14001:2015 Specific Discussions 6
W Working in a company where we try to implement ISO 27001 IEC 27001 - Information Security Management Systems (ISMS) 9
M My company wants me to implement ISO 17025 in our laboratory ISO 17025 related Discussions 7
D Implement ISO 22000 or E-Cristal System. Food Safety - ISO 22000, HACCP (21 CFR 120) 2
S Planning and Costs to Implement ISO / IEC 27000 - Where to start? IEC 27001 - Information Security Management Systems (ISMS) 2
M How to implement ISO/TS 16949:2009 when customers do not require PPAP? IATF 16949 - Automotive Quality Systems Standard 7
E Why to Implement or Not to Implement ISO 26000 (Social Responsibility) Other ISO and International Standards and European Regulations 14
K How to Implement ISO 14001 - Construction Industry - Completed examples ISO 14001:2015 Specific Discussions 3
C The organisation shall Establish, Implement & Maintain a Procedure(s)? ISO 14001 ISO 14001:2015 Specific Discussions 21
E How to implement an integrated QMS&EMS fitting organisation practices & ISO norms? Quality Manager and Management Related Issues 6
P New to ISO 14001 and need to implement it into a large business. ISO 14001:2015 Specific Discussions 5
M How to convince the Top Management to Implement ISO 14001? ISO 14001:2015 Specific Discussions 13
Sidney Vianna Help for Small Businesses to Implement ISO 22000 Food Safety Management Systems Food Safety - ISO 22000, HACCP (21 CFR 120) 0
S I have been assigned to implement ISO 14001 - Please Advise ISO 14001:2015 Specific Discussions 11
T I would like to implement ISO 2859 standard for Incoming (Receiving) Inspection Other ISO and International Standards and European Regulations 3
V ISO/CD 14969 - Draft of the Guidelines to Implement ISO 14385:2003 ISO 13485:2016 - Medical Device Quality Management Systems 4
P How To Select Regulatory (Regulatory Requirements?) For Implement Iso/ts 16949 IATF 16949 - Automotive Quality Systems Standard 3
Q AS9100:2016 D - Intent of 8.4.3 (K) - Implement QMS AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
S How to Implement COSO 2017 Framework Various Other Specifications, Standards, and related Requirements 0
M How to implement the 4M Change Management System Lean in Manufacturing and Service Industries 3
M Can I audit processes I've established but do not implement or maintain? Internal Auditing 6
Crusader Can I Implement AS9100 in 1 Department only? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
A Do we have to implement customer specific requirements? Customer and Company Specific Requirements 13
L Roadmap to implement Business Excellence by department Misc. Quality Assurance and Business Systems Related Topics 11
B How to implement a Nonconformance System in a Service Industry ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
R Does "establish, implement and maintain a procedure" require a Document - OHSAS 18001 Occupational Health & Safety Management Standards 1

Similar threads

Top Bottom