Why is RCA (Root Cause Analysis) essential?

#1
Does anyone have a good explanation for why RCA is essential? I frequently run into seemingly intelligent people who just.don't.get.it. I'm talking about people in responsible management positions. I've explained until I'm blue in the face and they still keep grasping at cosmetic solutions. I've showed them how RCA saves money, avoids problems, improves quality, increases customer satisfaction... Any ideas?
 
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Ninja

Looking for Reality
Staff member
Super Moderator
#2
Sounds like you already told them the truth...anything beyond the truth is a cosmetic.

Ask them, if they had termites in their house, whether they would paint over the damage...or kill the termites.
Or other such "real world, relatable" examples...take it outside of a corporate context and make it real to them.

If you've said so many words that you are blue in the face...you're saying the wrong words...JMO
 

optomist1

A Sea of Statistics
Trusted Information Resource
#7
depending on your audience, level etc., share with them "if nothing changes....nothing changes", you cant change that which you dont recognize and correctly identify the cause(s)
 

Bev D

Heretical Statistician
Staff member
Super Moderator
#9
In my experience there are two competing 'beliefs/values' at play when organizations are highly resistant to root cause analysis. The first is the belief that a 'good' engineer will just know what to do. (they don't need no stinkin RCA) The other is that RCA is slow and expensive and a bandaid or guess at a solution is good enough.

neither beliefs are helped when weak RCA methods and tools are used of course...
 
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