Willing to share my experience

N

Nite1922

#1
Well, going from no experience to a quality systems manager in 9 months, and just recently passed the first certification audit for the company I work for, with no non-conformances and only 2 OFI's, I am willing to do my best to help people that are new to ISO to pass certification. I can only thank the people on Elsmar for helping me. If you have a question, please post. Regards
 
Elsmar Forum Sponsor

reynald

Quite Involved in Discussions
#2
May I know the nature of your company?

I am into a service industry and I want slowly introduce ISO as a QMS (not yet for certification, but purely to manage the quality system). I came from manufacturing and it is not easy to transfer the experience. I would appreciate any help on which direction to take.
 
A

Alpine

#3
Hi Reynald,

I have worked across manufacturing and non-profit organisations in quality roles. I might be able to help, what would you like to know:bigwave:
 

John Broomfield

Staff member
Super Moderator
#4
Well, going from no experience to a quality systems manager in 9 months, and just recently passed the first certification audit for the company I work for, with no non-conformances and only 2 OFI's, I am willing to do my best to help people that are new to ISO to pass certification. I can only thank the people on Elsmar for helping me. If you have a question, please post. Regards
Dayle,

Well done! What was the most difficult aspect to get across to your colleagues?

John
 

reynald

Quite Involved in Discussions
#5
Hi Reynald,

I have worked across manufacturing and non-profit organisations in quality roles. I might be able to help, what would you like to know:bigwave:
Hi Alpine,
Great to know that. First for me to ask probably is the most basic question: Is it right for me to use ISO9001 as a QMS framework for service industry? If yes how then would I approach the following?:
-Control of nonconforming product
-Corrective action
-Preventive action

These maybe silly questions but Im totally new to this environment.

Best Regards
 

Big Jim

Super Moderator
#6
May I know the nature of your company?

I am into a service industry and I want slowly introduce ISO as a QMS (not yet for certification, but purely to manage the quality system). I came from manufacturing and it is not easy to transfer the experience. I would appreciate any help on which direction to take.
Anyplace in the ISO 9001 standard where the word "product" appears it can be interchanged for "service". Another way of looking at it is that service is a type of product.

Element 7.1, production planning, becomes service planning. Element 7.5.1, control of production becomes control of service.

It may help us if you could tell us the nature of your service.
 

reynald

Quite Involved in Discussions
#7
The nature is that of professional documents services. It can be thought as a group of documents specialists that creates brochures, marketing presentations, and even design posters and logos.
 
N

Nite1922

#8
HI, Reynald
I am in a mixed industry that entails mostly manufacturing, but also entails elements of raw parts supply and after sales service
 
N

Nite1922

#9
Hi, John
You were one of the many I read consistently while I was lurking and gleaning information. Thank you.
In answer to your question, I had very few difficulties with my colleagues. They were a bit apprehensive at first that I was there to be breathing down their necks, and telling them how to do their jobs. After I explained what my job was and a few months of seeing what I was really all about, I believe they actually think that the Quality Systems Manager is a pretty cool guy.
 
A

Alpine

#10
Hi Alpine,
Great to know that. First for me to ask probably is the most basic question: Is it right for me to use ISO9001 as a QMS framework for service industry? If yes how then would I approach the following?:
-Control of nonconforming product
-Corrective action
-Preventive action

These maybe silly questions but Im totally new to this environment.

Best Regards
Hi again,

Firstly as well all know in here, there are no silly questions, only questions we are too afraid to ask. When I was working for the non-profit service organisation, we had ISO 9001 certification so it worked for us. We were also a multi-site organisation spread across a large geographic area. In regards to control of non-conforming product, in your organisation, do you have physical product per se? If you do, I would handle it the way you would in manufacturing. Where I was, there was nothing physical, we provided a service to people. The system was there, to ensure consistency across the organisation. We had determined the best practice for how to carry out the various service functions we provided. ISO 9001, gave the structure and provided some of the discipline in keeping everyone going in the same direction. I hope this helps in some small way
 
Thread starter Similar threads Forum Replies Date
R Anyone willing to share their experience in Knowledge Management (KM)? Lean in Manufacturing and Service Industries 3
D Redacted pre-submission bundle that you would be willing to share US Food and Drug Administration (FDA) 3
D Does anyone have a list of the IATF "Shalls" they would be willing to share? IATF 16949 - Automotive Quality Systems Standard 4
G Does anyone have a ISO 13485 Gap Analysis form they'd be willing to share? Quality Manager and Management Related Issues 3
S Organisation Manual - Anyone willing to share a sample? Document Control Systems, Procedures, Forms and Templates 4
R Anyone willing to share anything related to Quality Control Project (QCP)? Quality Tools, Improvement and Analysis 5
D Does anyone have training material they are willing to share on Cpk, FMEA, 8D? Training - Internal, External, Online and Distance Learning 7
J Receiving Inspection - Does anyone have a procedure they would be willing to share? Document Control Systems, Procedures, Forms and Templates 9
K Calibration - Not willing to spend money in calibration/preventive maintenance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
K Customer survey question service - What a company should be willing to pay IATF 16949 - Automotive Quality Systems Standard 3
J Give Customers as much 'Quality' as they are willing to pay for - Good strategy? Misc. Quality Assurance and Business Systems Related Topics 17
M Telecommunications Standard TL 9000 - Willing to Help Others TL 9000 Telecommunications Standard and QuEST 44
A Customer not willing to reveal the usage or function of the part to the supplier Philosophy, Gurus, Innovation and Evolution 18
A Can anyone share a Distribution Agreement template under MDR 2017/745? EU Medical Device Regulations 0
lanley liao Who can share these material with me ? Training - Internal, External, Online and Distance Learning 1
G Supplier doesn't share drawings IATF 16949 - Automotive Quality Systems Standard 15
F Does anyone have an ESD quality/cooler talk to share? Training - Internal, External, Online and Distance Learning 4
A Design History File - Not ready to share the design drawings or Bill of Material US Food and Drug Administration (FDA) 2
M Can someone share a scrubbed version of Clinical Evaluation Plan (CEP) EU Medical Device Regulations 8
R Please share your method used for PEMS Validation IEC 62304 - Medical Device Software Life Cycle Processes 5
J ISO 17025 - Please share a sample procedure for monitoring the validity of results ISO 17025 related Discussions 1
R FDA - How to discontinue/obsolete medical devices that share sub-components with others that will still be distributed Other US Medical Device Regulations 5
optomist1 Share a DFMEA template please Document Control Systems, Procedures, Forms and Templates 2
alonFAI Please share a medical device company NCMR procedure Other Medical Device Related Standards 5
S Can anybody share a sample risk assessment prepared based on ISO 17025:2017? ISO 17025 related Discussions 15
J Medical Device Vigilance decision tree FORM - Please share yours EU Medical Device Regulations 15
D ASQ CMQ/OE Certification - Share your thoughts ASQ - American Society for Quality 3
R Anyone who can share a checklist for ISO 29134? IEC 27001 - Information Security Management Systems (ISMS) 7
C Will anyone please share training material for ISO:13485:2016 for best practices Training - Internal, External, Online and Distance Learning 0
C IATF 16949:2016 New CSR (CQI´s) - Share your experience IATF 16949 - Automotive Quality Systems Standard 1
D Please share your IATF 16949 Internal Audit Plan and Schedule Internal Auditing 13
M MDSAP Audit Plan - Please share an Audit Plan/Schedule/Agenda ISO 13485:2016 - Medical Device Quality Management Systems 7
S Has anyone completed IATF 16949 Certification - Share your Audit Experience? IATF 16949 - Automotive Quality Systems Standard 2
Q Lack of Awareness in ISO 9001 - Share a Presentation for Employees ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
A CSR - How do you share them within your organization? IATF 16949 - Automotive Quality Systems Standard 3
S Can anyone share a Consultant Proposal for QMS Remediation? Consultants and Consulting 5
K Please share a Product Audit Checklist for a Wafer Fab Document Control Systems, Procedures, Forms and Templates 3
Moncia Complaint / Non-Conforming Product / CAPA Procedures - Please share your experience ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
Marc Microsoft just bought LinkedIn For $196/Share World News 9
somashekar MDSAP (Medical Device Single Audit Program) Pilot: Please share your feedback ISO 13485:2016 - Medical Device Quality Management Systems 35
B Share ideas to make Management Review more interesting Management Review Meetings and related Processes 4
M Can two business units share a TS certificate? IATF 16949 - Automotive Quality Systems Standard 1
M Changing Notified Body - Anyone have stories to share CE Marking (Conformité Européene) / CB Scheme 3
I Bracketing for Validation - Processes that share some unitary operations Qualification and Validation (including 21 CFR Part 11) 4
S Can any one share the Sorting Protocol? US Food and Drug Administration (FDA) 2
L To share or not to share? Work distribution when someone goes on vacation Quality Manager and Management Related Issues 19
E Can anyone share a Preventive Action Form or Template ? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
D Can anyone share a completed Gage R & R on a Micrometer? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 10
K Can anyone share an Note to File for justifying postponement of Internal Audits ? Quality Manager and Management Related Issues 5
A Can anyone share as an example of SOP for Marketing Process ISO 13485:2016 - Medical Device Quality Management Systems 1

Similar threads

Top Bottom