Withdraw NCR Request - External QMS Audit is In Progress

J

joshubob

#21
I have discussed about the ISO QMS with our Senior Managers and other staffs and my opinion is they really do not understand the requirements of the standard.They really do not have any idea about how successfully to make supplier evaluation, effective metrics to gauge customer satisfaction and they feel the standard should not be generic but should address very specific to their processes. They are blaming the standard's complexity for their lack of interest.
 
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J

JaneB

#22
I have discussed about the ISO QMS with our Senior Managers and other staffs and my opinion is they really do not understand the requirements of the standard.They really do not have any idea about how successfully to make supplier evaluation, effective metrics to gauge customer satisfaction and they feel the standard should not be generic but should address very specific to their processes. They are blaming the standard's complexity for their lack of interest.
Clearly there's a major failure to understand the Standard and what it actually requires and, presumably, the difference between a generic standard (the exceptions) and specific standards (most of them).

What awareness/training has been given? Who is reponsible for educating them? And how has this persisted for so long. What is the system owner/management rep doing about it? Because this is something that needs addressing and redressing at senior executive level.
 
J

joshubob

#23
The company arranged us an awareness training but the trainer had so many degrees after his name did not know how to keep every one listening to him.His method of teaching was really boring.He did not do proper homework, he should have studied our processess and accordingly he should have changed many of his slides ( my humble opinion ) he did'nt.
But i realised i cannot be ignorant about this anymore, the time has come for my participation in contributing for the success of this standards implementation.
I really thank this Elsmar Forum,apart from learning many things it keeps up my interest by i can interact to many experienced and knowledgeable people.
I started discussing to my senior managers about the issues i read in this forum and slowly i feel they started showing some kind of interest.I once again thank you all for your participation and providing your advise.
 
J

JaneB

#24
The company arranged us an awareness training but the trainer had so many degrees after his name did not know how to keep every one listening to him.His method of teaching was really boring.
Oh, pity. Herewith the takeaway lesson: take as much care in selecting a provider of services such as training as you would in any other purchasing. Just because people have degrees does not mean they're good at helping people learn. Indeed, many academics are very bad at it! ;) I've sat through some truly boring presentations from otherwise good people, but also some inspiring and excellent ones from people who have the ability to make it interesting and speak the language of management and make it all relevant to their audience.

But i realised i cannot be ignorant about this anymore, the time has come for my participation in contributing for the success of this standards implementation.
Good. That's the first step. Keep learning. Is it at all possible to find someone who's a good presenter/trainer to come & help your exec. management? Because it sure as hell sounds as though they need some help and it may be quicker and more effective to get in some skilled outsider. You'd be able to find someone through the Cove, I'm sure.
 
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