Big Jim,
Since 1986, we included managing accounts receivable and managing accounts payable to provide the cash for another process "investing in improvement".
This also made sure the cash was available to pay good suppliers on time (6.1) and avoided payment for nonconforming services or products (8.3).
With a customer needs to cash in the bank focus, these processes were determined as essential to the management system fufilling it's objectives (4.1).
By managing quality the organization also took care of the the cash flow and the bottom line; add the prevention of pollution and they reduced environmental costs too.
Management commitment rarely is a problem when quality is managed with running the business effectively.
John
Since 1986, we included managing accounts receivable and managing accounts payable to provide the cash for another process "investing in improvement".
This also made sure the cash was available to pay good suppliers on time (6.1) and avoided payment for nonconforming services or products (8.3).
With a customer needs to cash in the bank focus, these processes were determined as essential to the management system fufilling it's objectives (4.1).
By managing quality the organization also took care of the the cash flow and the bottom line; add the prevention of pollution and they reduced environmental costs too.
Management commitment rarely is a problem when quality is managed with running the business effectively.
John
