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Hi,
I know I may start a firestorm of people who hate "reference only" documents, but let me ask if this case might be ok......
We have Procedures for our Quality System and Work Instructions for our Mfg tasks (Asm, Shipping, Service). My question is regarding SPECIFIC indirect support job tasks, and if they need work instructions.
For example, our customer service rep was leaving, so she created a big list of uncontrolled instructions for her replacement - how to enter orders, how to invoice, etc - basically, how to use our computer software to perform the tasks. The new person ended up using these to learn, but modifying them to fit the way she liked to do the job. I don't think these need to be controlled. Can these remain "Reference Only"? I see them more as job aids than work instructions. Also, since we're a small company, if I start making everyone document work instructions, the author and the trainee will end up being the same person.
Comments?
Thanks in advance for the feedback.
Emily
I know I may start a firestorm of people who hate "reference only" documents, but let me ask if this case might be ok......
We have Procedures for our Quality System and Work Instructions for our Mfg tasks (Asm, Shipping, Service). My question is regarding SPECIFIC indirect support job tasks, and if they need work instructions.
For example, our customer service rep was leaving, so she created a big list of uncontrolled instructions for her replacement - how to enter orders, how to invoice, etc - basically, how to use our computer software to perform the tasks. The new person ended up using these to learn, but modifying them to fit the way she liked to do the job. I don't think these need to be controlled. Can these remain "Reference Only"? I see them more as job aids than work instructions. Also, since we're a small company, if I start making everyone document work instructions, the author and the trainee will end up being the same person.
Comments?
Thanks in advance for the feedback.
Emily
Did you ever notice how easy it is to think of a complicated way to do things, and how hard it is to think of a truly simple way?