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Okay, go with me here while I ramble for a bit:
One of the first things we had to do for TS was decide what "processes effect quality" in our organization. That list of course includes non-machine processes, like purchasing, quality, etc.
Okay, now we get to 7.5.1.2 that says we need "documented work instructions for all employees having responsibilities for the operation of processes that impact product quality." Easy enough for machine processes - we all have those in place.
My question then is how are you guys handling this with NON-machine processes? Let's take my assistant, for instance. He is responsible for a wide variety of tasks (including bringing me coffee in the morning, though he isn't very good with THAT particular instruction!) but he is largely self-directed. He knows the "scope" of his duties, but with few exceptions he doesn't have any kind of report or anything that says okay, do this now. Take also the plant manager - same thing, he is responsible for a wide variety of tasks that inpact quality, but he has no "work instructions" per se. What are you folks doing with this? One guy here is suggesting 7.5.1.2 ONLY applies to machine processes, but I'm not sure where he's getting that interpretation - I don't see it.
Can I go so far as to say JOB DESCRIPTIONS = Work Instructions? If my job description, for instance, says I am responsible for the Quality System, for managing X number of people, for performing periodic reports, overseeing this and that, etc. Can I stretch to say that description IS my "work instruction"?
One of the first things we had to do for TS was decide what "processes effect quality" in our organization. That list of course includes non-machine processes, like purchasing, quality, etc.
Okay, now we get to 7.5.1.2 that says we need "documented work instructions for all employees having responsibilities for the operation of processes that impact product quality." Easy enough for machine processes - we all have those in place.
My question then is how are you guys handling this with NON-machine processes? Let's take my assistant, for instance. He is responsible for a wide variety of tasks (including bringing me coffee in the morning, though he isn't very good with THAT particular instruction!) but he is largely self-directed. He knows the "scope" of his duties, but with few exceptions he doesn't have any kind of report or anything that says okay, do this now. Take also the plant manager - same thing, he is responsible for a wide variety of tasks that inpact quality, but he has no "work instructions" per se. What are you folks doing with this? One guy here is suggesting 7.5.1.2 ONLY applies to machine processes, but I'm not sure where he's getting that interpretation - I don't see it.
Can I go so far as to say JOB DESCRIPTIONS = Work Instructions? If my job description, for instance, says I am responsible for the Quality System, for managing X number of people, for performing periodic reports, overseeing this and that, etc. Can I stretch to say that description IS my "work instruction"?