Work Instructions - Format and Various WIs per Department

N

noboost4you

#11
Andy,

That would be great. Well like I said I searched around for work instructions and the majority of the ones I found included a Scope and Purpose. I basically just wanted to know if there were anything in the Standards that required such topics?

Thanks,
Bryan
 
Elsmar Forum Sponsor
#12
No, nothing in the standards and all that 'formality' just gets in the way of getting to 'the good stuff', as it were. FYI - it originated in many cases from the old military documentation and has been a carry over since. The focus wasn't on the clarity or efficiency of the document, only that anyone could pick it up, read it and get an idea of what it said - a bit like an auditor does (!).

Well, 'modern' WI's don't have to include that low value text. I have some files which are based on 'standard work' which many people here will be familiar with at their organizations - not my invention. Very graphical/visual in nature and can be adapted for use in office settings too.

It'll be a couple of hours before I track down where I've got them recorded (since I've changed my computer and backed everything up).......:rolleyes:

Andy
 
V

vanputten

#13
I believe the following statement says more about the environment and things to work on than any need for wriiten instructions:

"we didn't want the new hires to have to ask them questions over and over again."

If you have environment where employees are expected to only ask so many questions, you've got problems with the culture that cannot be fixed with any written work instruction or procedure.

Also, different documents have different purposes. A work instruction on how to pack a box maybe written much differently than a document that describes the basic shipping process. In certain applicaitons, I would highly suggest flowcharts over written text.

Regards,

Dirk
 
N

noboost4you

#14
I wouldn't say there's anything wrong with our work culture environment. Perhaps I worded that wrong. We encourage the asking of questions, but if certain questions are asked repetitively, then I think its appropriate to hand them a work instruction. We perform training in every department, but we also somewhat encourage new hires to learn by doing instead of observing.

I never thought of using flowcharts in our work instructions. I'll definitely take a look into those. I've put together a few WIs for the shipping department and I'll have to put them up to receive feedback when I get back to the office. So far so good, but there's so much more to accomplish.

Thanks everyone,
Bryan
 
6

6sigmaBBsphinx

#15
The simpler the better... Work Instructions should serve its primary Purpose... To give direction to the worker on what should be done in proper order and should also be user friendly that a new intake could easily understood and follow....

Just my 2 cents............:D
 
R
#16
Here's a standard work (a.k.a. Work Instruction) I created as a flow-chart to cover document creation & updating.:cool:
 

Attachments

D

DsqrdDGD909

#17
For example, in Purchasing there will need to be WIs on the following:
1. Add new vendor
2. Add new purchase order
3. Faxing orders
4. Printing purchase orders
5. etc..

Some of these departments seem like they would have quite an extensive list of work instructions; however, I'm not sure of any of them.

Does anyone have some kind of list that would help me?

Thanks,
Bryan
Bryan, I have a couple of thoughts.

Document as WI's only those processes that need them.

I doubt that a WI to fax a PO is value added, although a WI on how to operate the fax machine may be.

A WI for printing PO's? Probably not but a procedure on who/why creates PO's maybe.

I think WI's serve two purposes: training of new people and a refresher for those tasks that are not inherently obvious. For instance there probably is not a WI for checking your e-mail, but there could be one for archiving e-mails.
 
G

gleclair

#18
Just my thought on this, you should have the pople that do the job write the procedures, that way it is written in words that they use and understand. Being an outsider to the process you might place word in the procedure that you understand but they will not. Just my thought.

Glen
 

Jim Wynne

Staff member
Admin
#19
Just my thought on this, you should have the pople that do the job write the procedures, that way it is written in words that they use and understand. Being an outsider to the process you might place word in the procedure that you understand but they will not. Just my thought.

Glen
This is a good idea only rarely. The sad fact is that there are many people who can't write worth a hoot, and and many of them write procedures and instructions. The actual writing of the documentation should be left to those who know how to write.
 
G

gleclair

#20
Just to add on this thought, I never ment them to write the procedures themselves but to give you the information to do so. I found that if someone that is not envolved with their work writes the procedures without imput from them they will generaly not follow them. Something I learned the hardway. All you need is to have explain what they do and you write it the procedure for it.
 
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