I wouldn't say there's anything wrong with our work culture environment. Perhaps I worded that wrong. We encourage the asking of questions, but if certain questions are asked repetitively, then I think its appropriate to hand them a work instruction. We perform training in every department, but we also somewhat encourage new hires to learn by doing instead of observing.
I never thought of using flowcharts in our work instructions. I'll definitely take a look into those. I've put together a few WIs for the shipping department and I'll have to put them up to receive feedback when I get back to the office. So far so good, but there's so much more to accomplish.
Thanks everyone,
Bryan