Work plan to support Internal Audit Programme

P

Petervan

#1
Hi all,
First time posting so please excuse me,
During our last surveillance audit for ISO9001:2000, the auditor suggested that we develop a work plan for our Internal Audit programme to make it more manageable.

I thought our programme was manageable.

The programme is based on the clauses of ISO9001, with our processes detailed within these clauses. Also utilised are process breakdowns, risks to the business, previous non conformance or areas that are known to be a bit shaky. We try to audit our processes annually.

Does anyone out there have a plan in place to assist in the progression of audits as per plans / schedules or able to shed some light on what an auditor might be suggesting by this?
I have tried to get a further explanation, but to no avail.

Anyway, thanks for taking the time to read this and I welcome all responses.

Cheers
:thanx:
 
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P

Phiobi

#2
I think a little bit more information may be of help here. Is your current method documented? Can you demonstrate how effective you are at covering all required internal audits?
 
M

Migre

#3
Hi all,
First time posting so please excuse me,
During our last surveillance audit for ISO9001:2000, the auditor suggested that we develop a work plan for our Internal Audit programme to make it more manageable.

I thought our programme was manageable.

The programme is based on the clauses of ISO9001, with our processes detailed within these clauses. Also utilised are process breakdowns, risks to the business, previous non conformance or areas that are known to be a bit shaky. We try to audit our processes annually.

Does anyone out there have a plan in place to assist in the progression of audits as per plans / schedules or able to shed some light on what an auditor might be suggesting by this?
I have tried to get a further explanation, but to no avail.

Anyway, thanks for taking the time to read this and I welcome all responses.

Cheers
:thanx:
When you say you try to audit your processes annually, does your programme clearly state when each of these will actually be audited? If not, perhaps this is what the auditor is trying to suggest. The audit programme I inherited here simply stated when individual sections would be audited, despite each section containing a whole host of procedures and work instructions. I revamped the programme (in conjunction with the section managers) stating quite clearly when each individual procedure/WI would be audited. As a result, I now believe our audit programme is much more manageable.

Regards,

Mick
 
J

JaneB

#4
Petervan,

It's a bit hard to make comments without seeing your program. But your auditor did, and is suggesting improvements.

I would never - ever! - base an audit program on the 'clauses of ISO 9001'.
Ever.

I would always look to structure it around your business processes. Big difference.

And I'd base it on issues such as risk (what's most risky in our business? least?), importance (which are our really critical processes/areas? where will it really bite us if we get it wrong etc).

And when I hear someone say they 'try' to do whatever... I am strongly reminded of the wisdom of Yoda.
There is no try. There is only Do or Not Do.
 
#5
Hi all,
First time posting so please excuse me,
During our last surveillance audit for ISO9001:2000, the auditor suggested that we develop a work plan for our Internal Audit programme to make it more manageable.

I thought our programme was manageable.

The programme is based on the clauses of ISO9001, with our processes detailed within these clauses. Also utilised are process breakdowns, risks to the business, previous non conformance or areas that are known to be a bit shaky. We try to audit our processes annually.

Does anyone out there have a plan in place to assist in the progression of audits as per plans / schedules or able to shed some light on what an auditor might be suggesting by this?
I have tried to get a further explanation, but to no avail.

Anyway, thanks for taking the time to read this and I welcome all responses.

Cheers
:thanx:
Apart from Jane's comment about the clauses of ISO, I think you've got what sounds to be the right idea! What made the CB auditor state such a 'throw away' comment? In my experience, some CB auditors don't have a very realistic clue about audit scheduling, and the best places for guidance is in ISO 9004! Are you not getting to all of the audits? Without knowing what sparked the comment by the auditor, we're flying blind here and you may have nothing to 'fix'.
 
J

JaneB

#7
I didn't, by the way, mean to suggest with my Yoda quote that if you plan it, by jingo, you have to jolly well do it or you're a bad person/in breach of ISO/whatever.

Indeed, I advocate (and most particularly in smaller organisations with more limited resources usually) allowing yourself a degree of flexibility in scheduling audits. For example, some companies strap themselves into a monthly audit, whereas it may work better to schedule them per quarter or even half-year. But you do have to make sure, of course, that audit doesn't become a constantly slipping 'when we get time' task...

I do second Andy's comment - I'd want rather more info from the auditor before making major changes, especially if you see what you're doing as manageable. If s/he doesn't, then some better light needs to be shed on why and what the comment is based on.
 
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