World's Funniest Audit Experiences

barb butrym

Quite Involved in Discussions
#11
that one made me giggle...but i bet the auditor caught it, and did his own internal smile and let it ride.... You would be surprised what you see.....from that side
 
Elsmar Forum Sponsor

Kevin Mader

One of THE Original Covers!
Staff member
Admin
#12
Barb,

The old slight of hand......

You're probably right about the auditor taking notice, but keeping it to him/herself. I have received a few "gifts" over the last few years.

Regards,

Kevin
 
L

Laura M

#13
Of the 4 auditors, the other 3 would have noticed. Not this guy....he didn't notice stuff that should have hit him between the eyes, and tried to find n/c that didn't exist.
Example. In a recent re-assessment he was looking through N/C material hold tag log verifying disposition. He sampled the current week, went back 1/week, then 1/month, then went page by page until he found one that didn't have disposition recorded - from 10 months prior (actually dated before his last assessment.) "AH HA" he says, "what about this one..." The internal auditor/guide pointed out that in an internal audit they already documented N/C disposition, and his task just verified that the dept. implemented C/A and the Internal audit system worked. "Gotcha back" Not that this is the right forum, but shouldn't he have sampled a few dates and moved on....verifying a system is working... and not gone page by page? I know some people may clean up stuff before an audit, so auditors should sample dates a few months earlier, but page by page for 10 months?

Here's a quote he said at initial assessment after 4 days of auditing..."I know there's a major in this place somewhere, I just can't find it."

Laura
 
#14
Re: Your closing sentence, Laura:

Sounds to me like you need to complain to your registrar and find yourself a new lead auditor. That is totally unprofessional and I would have told him so right there at the closing meeting.

ALM
 
L

Laura M

#15
You're right, and I tried...I was told to bite my tongue (because we passed) and as far as fornal complaint - even tho I was mgmt. rep for our site, I had to get approval from my mgmt, then divisional mgmt who selected the registrar. Too much bureaucracy. They wouldn't even let my comments on the "satisfaction survey" provided by the registrar go through. Of course the people making those decisions only showed up at the closing meetings while I spent a week with the guy!!
Too late now, I'm no longer there (for lots of reasons..don't mean to sound like that's why)
Don't get me wrong, I loved the QS process, and personal satisfaction knowing we did a good job. I would just assume the auditor did a better job to lend more integrity to the process.
 

Kevin Mader

One of THE Original Covers!
Staff member
Admin
#16
Laura,

I agree with ALM. A registrar with this view point is not interested in a working partnership. The 'gifts' given from time to time indicates to me that registrars realize that all systems produce some level of nonconformance, but in their view (risk assessment), an allowance was made. This gift often comes with the understanding that on the next visit, this won't be overlooked. In fact, working on these freebies indicates to them that you recognize this working partnership takes two. Your auditor seems to be on a mission of doom! I would consider ALM's suggestion.

Regards,

Kevin
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#17
Like barb, I'm compassionate. I'd ignore it once. Sometimes a person is in all good faith trying to protect someone or the company - whether right or wrong. If it happens again there's a problem.

[This message has been edited by Marc Smith (edited 22 October 1999).]
 
A

Al Dyer

#18
I won't go into the gory details but:

We went through our first surv. audit and got a minor N/C.

We implemented and submitted our corrective action.

During this time our auditor retired and the newly assigned auditor reviewed our C/A and closed it out.

At the next surv. audit our new auditor "attempted" to write us up for the same N/C. He said that there was no way the N/C should have been closed in the first place.

I went to my office and retrieved the copy of the closed N/C with his name as the approver.

We didn't receive the N/C and the auditor was alot easier to work with during the post audit activities.

Point: Keep good records and challange the auditor (gracefully) when required.

ASD...

------------------
Al Dyer
Mngt. Rep.
[email protected]
 

SteelMaiden

Super Moderator
Super Moderator
#19
Guess I'd overlooked this thread in the past. Back to "something funny happened on the way to cerification"--

During the registration audit, in one of my past lives, we had a lead auditor in who was very personable and you just couldn't help but like the guy. Employees just naturally warmed to him and he kept exclaiming about how knowledgeable our employees were.

We were walking through an area on our way to check the second shift of a line we had interviewed earlier. He saw a guy walking and said that he would like to ask him about our quality policy. Before I could stop him, he had the man cornered and was asking about the quality policy. As I vainly tried to interrupt, the man pulled a business card out of his wallet and reads our quality policy to the auditor. The auditor quickly asks (as I am doing everything but standing on my head to try to interrupt the conversation) if the employee can tell him what that means to him.

The guy answers and says that "it is important that we all do our job correctly so that the next guy on the line and the customer always get what they need when they need it." The auditor asks if the man feels that is what really happens, and the response is "Oh sure, this is a great bunch to work with, they are really great."

The auditor asked the man to sign the interview sheet and we walked away as he repeated once again how knowledgeable our employees were. I just did not have the heart to tell him he'd just interviewed one of our customers' truck drivers, in for his daily pick-up.
 
A

Aaron Lupo

#20
Well it has nothing to do with our registrar, but with one of our larger clients. The "Lead Auditor" of this company came to our site to audit us, and in my opinion made a fool of himself. Not only was he cocky but a real jacka$$ too. During the audit the "gentleman" had the nerve to make ethnic comments (one of which was directed at me), talk with a filthy mouth (I am no saint mind you but I do not use that language in the work place), and just act like a real jerk. He left by telling the President of our Company that the QA Dept. has no clue what they are doing. Then over the next week proceeded to call me at least once a day because he forgot to ask for the information while he was here or blamed it on the amount of time he had to do the audit. Then I hear a day or two later that the FDA had been into visit them before they came to see us, and pretty much told them their QA Dept was lacking (or as I would say sucked). But they are a big customer of ours so of course they are right and thats that.
 
Thread starter Similar threads Forum Replies Date
Jim Wynne The World's Funniest Joke Funny Stuff - Jokes and Humour 13
K "World Class Product" based QM. I need advice. Quality Management System (QMS) Manuals 14
Marc The German Enigma Machine of World War II After Work and Weekend Discussion Topics 0
S World Quality Day 2019, November 14 - Build Quality Awareness in the organization ASQ - American Society for Quality 0
D What foreign language proficiency would give the biggest edge to medical device regulatory affairs professionals in the world today or in future? Career and Occupation Discussions 6
P List of ISO certificate registrars around the world - ISO certification databases ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
Sidney Vianna World Accreditation Day 2019 - consistent accreditation? ASQ, ANAB, UKAS, IAF, IRCA, Exemplar Global and Related Organizations 4
Sidney Vianna Ombudsmen & ombudswomen of the world, REJOYCE! ISO 37002 is coming to facilitate standardized whistleblowing Other ISO and International Standards and European Regulations 0
Sidney Vianna Interesting Discussion World wide energy demand will peak in the early 2030's Sustainability, Green Initiatives and Ecology 0
M FDA News FDA Safety communication – Interim Results of Duodenoscope Reprocessing Studies Conducted in Real-World Settings Medical Device and FDA Regulations and Standards News 0
Sidney Vianna ISO 13485 Certificates Distribution around the World - 2018 ISO 13485:2016 - Medical Device Quality Management Systems 4
F WHO (World Health Organisation) Requirements - Africa Other Medical Device Regulations World-Wide 0
M Forced NOT to meet End Customer Expectations - Corrupt Third World Country ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
F In a Medical Device Manufacturer World Why ISO 9001 At All? ISO 13485:2016 - Medical Device Quality Management Systems 2
Q Looking for Cross Functional Matrix of Medical Device Regulations around the World Other Medical Device Regulations World-Wide 5
S Could the term "GMP" be used in a Medical Device world? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 5
Marc The Most Remote and Beautiful Landscape in the World Is in Westfjords, Iceland Coffee Break and Water Cooler Discussions 0
Bev D Bev D at 2015 ASQ World Conference in Nashville Misc. Quality Assurance and Business Systems Related Topics 5
L Lean in the ISO9001:2015 World Lean in Manufacturing and Service Industries 1
M Guidance for Medical Device Registration in Med Dev Regulations World-Wide Other Medical Device Regulations World-Wide 24
Ajit Basrur Six countries that make up half the world?s population Coffee Break and Water Cooler Discussions 8
Ajit Basrur World Populations Funny Stuff - Jokes and Humour 3
Hershal Veggies around the world Coffee Break and Water Cooler Discussions 19
S Stated Accuracy of Portable CMM Arm and Real World Use Inspection, Prints (Drawings), Testing, Sampling and Related Topics 9
Ajit Basrur World's oldest living man residing in Chhattisgarh (India) ? Coffee Break and Water Cooler Discussions 0
M TSCA (Toxic Substances Control Act) and Other World Toxicity Laws Miscellaneous Environmental Standards and EMS Related Discussions 1
Marc Scary Bridges around the World Travel - Hotels, Motels, Planes and Trains 11
Ajit Basrur China breaks world record for car sales in 2013 ! World News 1
Ajit Basrur This is the world?s best-designed pizza box ! Coffee Break and Water Cooler Discussions 2
M ISO 9000 World Conference and Draft changes to new revision ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
Ajit Basrur The World's Best Multinational Workplaces Coffee Break and Water Cooler Discussions 0
Marc Scientists discover world's earliest known brain World News 0
C Change Control in a SCRUM World Misc. Quality Assurance and Business Systems Related Topics 3
G How can Total Quality help a company or business compete in the world market? Preventive Action and Continuous Improvement 2
G WCM (World Class Manufacturing) and ISO 9001:2008: Differences and similarities Lean in Manufacturing and Service Industries 3
T Is "World Class" Quality possible by Accident? Coffee Break and Water Cooler Discussions 18
J The end of the world is nigh!!! Coffee Break and Water Cooler Discussions 41
T World Class Supplier Quality Alert System CAR/SCAR By Email Quality Assurance and Compliance Software Tools and Solutions 2
AnaMariaVR2 Why modern maps put everyone at the centre of the world Coffee Break and Water Cooler Discussions 0
A How is Segregation of Duties defined in the IT World? IEC 27001 - Information Security Management Systems (ISMS) 4
Richard Regalado Phishing and Pharming Scams All-over the World After Work and Weekend Discussion Topics 1
Ajit Basrur World Hepatitis Day - July 28 Hospitals, Clinics & other Health Care Providers 1
H What kind of training would you recommend to start on the process improvement world? Training - Internal, External, Online and Distance Learning 8
G Rookie to the ISO 9001:2008 World - Required Procedures and Documents ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
R Real World Example of Document Control Failure Needed Document Control Systems, Procedures, Forms and Templates 5
Bev D World Class Rolled Throughput Yields - 2012 Six Sigma 1
S Your guess for who will be in the 2012 World Series Coffee Break and Water Cooler Discussions 10
Crusader Real World Continuous Improvement Examples for Accounting Personnel? Quality Tools, Improvement and Analysis 3
G ISO 9001 Worldwide Certification for a company with multiple world wide locations ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
D Electronic IFU's on Class III and IV Medical Devices World Wide Other Medical Device Regulations World-Wide 1

Similar threads

Top Bottom