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I'm conducting a medical devices audit at a reputable company. Relations between us and the management are excellent, they encourage us to dig deep, however the place is extremely well-managed and we never have had cause to raise many NCs.
We get to the closing meeting. I take them through the Observations, and minor NCs, all very friendly/professional.
I then casually announce that we need to discuss the Major I came across. Everyone sits bolt upright, a look of horror and confusion across their faces.
(Everyone, that is, apart from the QA Manager, who just rolls his eyes.)
So between gritted teeth (understandable, because it is a golden rule that you don't ambush people at the closing meeting, especially not with Majors!), the CEO asks me to explain.
Instead, I point to the QA Manager - instead of looking scared/embarrassed etc, he just looks sheepish - he knows what's coming.
"Well it's like this, ten minutes into the audit, I realised I had forgotten my wedding anniversary...."

We get to the closing meeting. I take them through the Observations, and minor NCs, all very friendly/professional.
I then casually announce that we need to discuss the Major I came across. Everyone sits bolt upright, a look of horror and confusion across their faces.
(Everyone, that is, apart from the QA Manager, who just rolls his eyes.)
So between gritted teeth (understandable, because it is a golden rule that you don't ambush people at the closing meeting, especially not with Majors!), the CEO asks me to explain.
Instead, I point to the QA Manager - instead of looking scared/embarrassed etc, he just looks sheepish - he knows what's coming.
"Well it's like this, ten minutes into the audit, I realised I had forgotten my wedding anniversary...."


, and then I helped him finding the rest of the class.