T
Hello,
I have a question, I hope this matches in this topic.
Has anybody ever denied a request of a customer for an audit?
We have a lot of customers (> 1.000), a few of them major one or for critical applications (nuclear power plants), but the most are smaller ones from different markets.
Know this year we have a lot of requests for customer audits, we are certified according to ISO 9001 / ISO/TS 16949, PED, and other specified customer releases. My boss is the opinion, that the certifications shall be enough for a smaller customer to trust us, and don't want to spend the time for such a customer.
My opinion is I can't really deny this. Had you ever such an case?
We have no quality issue with the customer, it is just a visit for "fun".
Regards,
Tamtom
I have a question, I hope this matches in this topic.
Has anybody ever denied a request of a customer for an audit?
We have a lot of customers (> 1.000), a few of them major one or for critical applications (nuclear power plants), but the most are smaller ones from different markets.
Know this year we have a lot of requests for customer audits, we are certified according to ISO 9001 / ISO/TS 16949, PED, and other specified customer releases. My boss is the opinion, that the certifications shall be enough for a smaller customer to trust us, and don't want to spend the time for such a customer.
My opinion is I can't really deny this. Had you ever such an case?
We have no quality issue with the customer, it is just a visit for "fun".
Regards,
Tamtom
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