While I agree from a business sense standpoint, we must use caution here. Again I go back to contract review. If you don't take exception and the customer has a right of access clause in there p/o or associated quality clauses you may be in for a fight.
I would review my procedures and make sure this is properly addressed and also make sure this is dis-positioned during contract review. It will give you "legs" and save potential headaches and wasted time down the road.
I would review my procedures and make sure this is properly addressed and also make sure this is dis-positioned during contract review. It will give you "legs" and save potential headaches and wasted time down the road.

