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I am writing customer surveys from scratch. Here is my greeting message to be displayed to the recipient when they first start the survey:
Dear Valued Customer:
We are delighted that you have chosen us. May we request for a few minutes of your time to know how we have served you and how we may serve you better in the future?
I want to gauge customer satisfaction in our real estate development business. I am planning to send to Customers set of questionnaires every month. Four different categories every quarter - one category per month. And then, make a quarterly summary.
For example, category 1 – Customer Service
Customer Service with smile
(1) Strongly Disagree
(2) Disagree
(3) Neutral
(4) Agree
(5) Strongly Agree
Customer Service Representative provides a warm welcome
(1) Strongly Disagree
(2) Disagree
(3) Neutral
(4) Agree
(5) Strongly Agree
.
.
.
I would appreciate if anyone can help me think of any other categories and questions to add?
Many thanks in Advance!
Dear Valued Customer:
We are delighted that you have chosen us. May we request for a few minutes of your time to know how we have served you and how we may serve you better in the future?
I want to gauge customer satisfaction in our real estate development business. I am planning to send to Customers set of questionnaires every month. Four different categories every quarter - one category per month. And then, make a quarterly summary.
For example, category 1 – Customer Service
Customer Service with smile
(1) Strongly Disagree
(2) Disagree
(3) Neutral
(4) Agree
(5) Strongly Agree
Customer Service Representative provides a warm welcome
(1) Strongly Disagree
(2) Disagree
(3) Neutral
(4) Agree
(5) Strongly Agree
.
.
.
I would appreciate if anyone can help me think of any other categories and questions to add?
Many thanks in Advance!