A
azuker
Our internal audit teams are finding an overall trend of lack of employee awareness when it comes to QMS documentation. Many employees are either unable to access our QMS via the company intranet, or they are simply unaware of SOPs, Work Instructions and Forms that have been posted.
We are new to the internal audit process and want to write our nonconformances as accurately as possible. If an employee lacks this type of knowledge, should the nonconformance be written against 4.2.3 Control of Documents, 5.5.1 Responsibility & Authority or 6.2.2 Competence, Training & Awareness? Or perhaps each requirement is applicable to a degree?
The documentation on the intranet is current, there are no printed copies being used in this instance; but employees are simply not aware of many of the work instructions that have been posted and actually apply to them and their process.
Help as to which requirement is the best fit would be most appreciated! Thanks!
We are new to the internal audit process and want to write our nonconformances as accurately as possible. If an employee lacks this type of knowledge, should the nonconformance be written against 4.2.3 Control of Documents, 5.5.1 Responsibility & Authority or 6.2.2 Competence, Training & Awareness? Or perhaps each requirement is applicable to a degree?
The documentation on the intranet is current, there are no printed copies being used in this instance; but employees are simply not aware of many of the work instructions that have been posted and actually apply to them and their process.
Help as to which requirement is the best fit would be most appreciated! Thanks!