J
Mr Brahmaiah,
What you say about the focus of a QMS being manufacturing is a very old-fashioned and now long outdated belief.
It contradicts various facts, and the official ISO position, eg, the definition of product as including services (see ISO 9000 and 9004), the FAQs on the official ISO website
Fact (from the official ISO Survey of Certifications – 2008:
40% of certificates for 9001 now to service providers and you want to say the focus of a QMS is manufacturing??? So not true.



Not only is it 'not official', it's plain wrong (see above).
Note: it's very common practice in this forum and others to take only parts of a post and comment. I usually don't quote whole posts, as it's clearer to and shorter to use just the parts to discuss or debate. If that were done in a way that misrepresented someone's position or argument, it would be out of order and unprofessional. That is not what I did.
What you say about the focus of a QMS being manufacturing is a very old-fashioned and now long outdated belief.
It contradicts various facts, and the official ISO position, eg, the definition of product as including services (see ISO 9000 and 9004), the FAQs on the official ISO website
61. How are the standards applicable to organizations that provide services?
The standards are applicable to all types of organizations, operating in all types of sectors, including service providers.
(Note: the definition of the term 'product' in ISO 9000:2005 also includes 'services'. ISO 9001:2008 and ISO 9004:2000 have been written to reflect this definition.)
62. My organization provides services. Is the new ISO 9001:2008 applicable to us?
ISO 9001 is equally appropriate to all sectors, including service providers. The standard is applicable to all types of organizations.[/URL]
The standards are applicable to all types of organizations, operating in all types of sectors, including service providers.
(Note: the definition of the term 'product' in ISO 9000:2005 also includes 'services'. ISO 9001:2008 and ISO 9004:2000 have been written to reflect this definition.)
62. My organization provides services. Is the new ISO 9001:2008 applicable to us?
ISO 9001 is equally appropriate to all sectors, including service providers. The standard is applicable to all types of organizations.[/URL]
Services have signicantly increased their share of certicates, with service providers accounting for 40 % of all ISO 9001 certificates compared to 32 % in 2007.


Taking a small segment of my letter and commenting on that is out of context.Well I have said that it is not official.
Note: it's very common practice in this forum and others to take only parts of a post and comment. I usually don't quote whole posts, as it's clearer to and shorter to use just the parts to discuss or debate. If that were done in a way that misrepresented someone's position or argument, it would be out of order and unprofessional. That is not what I did.

