Xerox's Problem Solving Process information

T

tiirex

#1
Hi everyone,

I have heard about the problem solving method of Xerox and read a small paragraph about it in one of David Garvin's articles. I am searching for more information, especially examples of usage of Xerox problem solving process. Is there anyone who has any info about it?

Thanks,
 
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T

tiirex

#4
Hi Harry,

I have read an article of David Garvin in HBR. The article was including Xerox Problem Solving approach. It was described by a matrix in the article. Actually as you said it is not much different from the others, but the idea of analysing using a matrix and guiding the team with that kind of a sheet was a different idea. I just wanted to see an example of how that matrix was filled by the team.

Thanks for the reply,
 
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