Your thoughts on Communicating to Customers the Actions on Customer Survey

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C

Chance

#2
I want to know both the advantages and disadvantages.

Thanks in advance.
What actions are you talking about? Actions for the benefit of your customers? If yes, then below is my opinion.
Pros: Make your customers happy, valued, buidling more confidence, trust with you doing business with them.
 
B

biboy2012

#3
What actions are you talking about? Actions for the benefit of your customers? If yes, then below is my opinion.
Pros: Make your customers happy, valued, buidling more confidence, trust with you doing business with them.
Thanks. How about the Cons? Can you think of any negative aspects?
 
#4
A customer survey will return you inputs that spreads across the customer population. You have to make meaningful decisions and actions that you will take to enhance your positives. Each customer being unique will have his own business interests and until you speak his language, he will not be too keen on your actions on the survey.
So why and what do you want to communicate ?
Rather can you propose actions that makes a specific customer sit up and listen.
 
B

biboy2012

#5
A customer survey will return you inputs that spreads across the customer population. You have to make meaningful decisions and actions that you will take to enhance your positives. Each customer being unique will have his own business interests and until you speak his language, he will not be too keen on your actions on the survey.
So why and what do you want to communicate ?
Rather can you propose actions that makes a specific customer sit up and listen.
I want to communicate the actions have taken to address customer concerns. I think customers will appreciate to know that credible complaints are investigated. They will appreciate explanation and conversation. However, the problem with communicating to customer the decision and action I made is that if they (customers) don't like your decision and action? This will lead to my next question "which is better, to investigate the trend or to insvestigate the incidence?"
 
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