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Many People Tell Me How They Feel About the Elsmar Cove and my work.
Don't think I don't appreciate the kind comments!
My Sincere Thanks To Everyone!

It is hard to express my thanks to every individual soul at Motorola de Mexico in Guadalajara.
They are undoubtedly some of the finest folks I have every worked with!
I will always remember with fondness their friendship. And the Tequila Factory!
A special thanks to Gerry Keller and Carlos Rodriguez.

And to all of the Guadalajara employees - you were all wonderful!

FWSC Accolade


FWSC Letter


Subject: Congratulations!
Date: Thu, 02 Dec 1999 13:11:38 -0600
From: Raul Guevara
Organization: Comercialziadora Valsa
To: Marc Smith

Dear Marc:

My name is Erasmo A. Gonzalez. I work for a Rep Company named Adelsa in Mexico City as a Customer Service / Inside Sales Mgr. Sir, with no doubt this is the best quality-related site I have ever seen (and I am an experienced user !) Once upon a time, I attended an Internet Marketing Strategies Seminarium in Mexico and the speaker told something about success in websites: the key issue was that he said that those sites who are kind and able enough to give or offer something of their expertise for free on the internet will increase their opportunities to grow the business by 6!

Thanks so much for your effort, It is very pleasing to see people that in some way or other try to recover or turn back to Internet basics: to offer information, just for the desire of communicating.

I am very impressed with your site.

With my best regards,

Erasmo A. Gonzalez
Customer Service / Inside Sales Mgr
Adelsa Mexico
Ph. (525) 822-89-61
Fax. (209) 391-39-42

Subject: Thanks
Date: Wed, 19 May 1999 10:16:09 EDT
From: RDooley
To: Marc Smith

I would like to thank you all for your support. We were able to pass our QS9000 Third Edition through your page. The information contained within your system is a true text book on Quality Systems and Management. Again thanks for the page.

Ron Dooley
Ranco Controls North America
8115 U.S. Route 42 N
Plain City, Ohio

--> Subject: Results?
--> Date: Thu, 24 Jun 1999 16:29:21 -0500
--> From: Anaren
--> To: Marc Smith
--> Well, as you anticipated, we "passed" with relatively few problems.
--> We had only 7 isolated non-conformities across 5 elements. Details
--> are in the attached file. The auditor said that this was a very
--> good result when compared to other registration audits he has
--> performed. All I can say is I am glad it was successful and Marty
--> said that she was happy to finally win! Once again, thanks for the
--> help. You're advice was extremely important. Especially important,
--> at least in my opinion, was your help in
determining where we did
--> not need to document every last thing
(by using training, etc.). I
--> think that without this input, we would have spent a lot more time
--> writing things that we did not need and wasted a lot of peoples'
--> time. We were able to get the audit done in a year while we are
--> achieving record sales and profits.
Who can argue with that?


NOTE: I want to thank Anaren for their kindness!
They did all the work!


--> Subject: It's over!
--> Date: Fri., 23 Apr 1999 6:38:03 -0500
--> From: XXXX
--> To: Marc Smith
--> The audit just finished and everything went reasonably well. They 
--> found several minor non-conformities and had several comments but there
--> was nothing that was really a major problem. There were no problems with 
--> the cal lab itself (they did find some equipment in the machine shop 
--> overdue for cal by three years) and went so far to say that he was 
--> very impressed with the cal lab. He did not ask anything about 
--> linearity or any of that sort of stuff. I think the biggest 
--> challenge between now and the registration audit will be to maintain 
--> momentum.
--> Your assessment of us as being ready was on the mark. As I discussed 
--> various items with the auditor, I made mention where your input was 
--> used to develop our procedures. In all cases, he agreed with your 
--> interpretations and made the comment that he felt that the money we
--> paid for you appeared to be well spent. Thanks!

Subject: Hey!!!
Date: Tue, 06 Apr 1999 20:45:17 -0700
From: Wanda Sumler
To: Marc Smith

I haven't had time to visit "The Cove" recently, but I had to let you know that with the input I received there and from you directly and our assessors the system I built in our other facility received 0 findings on their pre-assessment and 0 findings on their assessment and have been recommended for QS 9000 certification. Great team there. I am going to attend a PPAP seminar sponsored by Delphi on Friday in Warren, I will start visiting "the Cove" when I get back and recuperate. Again thank you for this forum. I think I got the hang of this QS thing now (watch they'll go and change it again to throw me off balance again) haha. Talk to you soon Wanda

posted 03-25-99 09:44 AM

Marc, I also want to say thanks for this site. I visit almost daily. Only recently have I been stirred to enough to post. I value the reports and evaluations of various software, consulting, and registrars. It does not mean I am going to use or not use them, we have our own evaluations to make. But the open sharing of knowledge and experiences is invaluable. Thanks to all who contribute!


Tom Goetzinger - Contributor
posted 03-25-99 11:44 AM

I have to agree with Bill. This site is the best organized source of information concerning QS9000 and Tooling and Equipment supplement that I have found. I welcomed the information concerning Powerway, and do not see it as a conflict with the principles of the site; the sharing of experience and knowledge is what this site is all about. One of the choice I must make soon is how to handle document control and I have looked at a couple of the packages. Demos can be misleading, and I am about to initiate a new thread looking for experiences and options on compliance software packages.
------------------ Tom Goetzinger

Subject: Your Web Site
Date: Fri, 5 Mar 1999 21:30:59 EST
From: [email protected]
To: Marc Smith


This is the best web site I have seen for information on quality systems! Thanks for all this info, it's absolutely fantastic ... exactly what I've been looking for. If there's anyway I can help, please let me know.

-Art Mawson

Subject: Hello!
Date: Tue, 26 Jan 1999 22:01:51 -0800
From: Wanda Sumler
To: Marc Smith

I haven't been to the cove in months, just wanted to say hi. I'm in the process of setting up QS 9000 in our North Carolina facility and have found ways to make it simple and understandable with your help and a cooperative assessor who has realistic interpretations as they relate to our business. Just wanted to drop a line and say thanks. I perform our PPAP's and one of our customers says that they are the best they have ever seen thanks to the you, the people who come here and my bosses trust.

Thanks Again!

Wanda Sumler

Subject: great page
Date: Wed, 27 Jan 1999 08:30:08 -0500
From:Micaela Barnhill <[email protected]>
Organization: Computer Sciences Corporation
To: Marc Smith

Good morning:

Just a note to say you have developed a great web site. Lots of info in a friendly format with *useful* graphics. Thanks.


Subject: ISO 9000 your web site !
Date: Tue, 21 Jul 1998 19:20:32 EDT
From: [email protected]
To: Marc Smith

DAMN ! It's like I died and went to heaven, I can't be happier then to finally reach people that have the same intelligence to understand what the real world is all about, and not all that bureaucratic crap that some consultants tried to feed me. I am the Quality Manager at Gillette Machine, and we were registered since November of 1997, fun for the process, but getting ammunition for the surveillance audits . Thanks Again !

George F. Trybulski.

Subject: Comment
Date: Tue, 17 Mar 1998 20:34:57 -0500
From: Karen Messana
To: Marc Smith

Dear Sir,

I am a safety professional with no ISO experience, but I did work at Abbott Labs and understood the Quality Systems aspect. I have been asked to work with a Fortune 500 company to help them rewrite and format their safety procedures to be consistent with the company's goal to attain ISO certification. They gave me a template to use and soon I was presumed to be an expert in documents by their corporate office due to a miscommunication. Meanwhile, I began to realize what I was getting into.

My point is that I have been surfing the web on the QS9000 and ISO9000 concepts to get a feel for what it is all about and I have found this site to be by far the most valuable to me at this point. I beginning to feel like an "expert" (NO JUST KIDDING) Anyway, THANKS for putting this out there for me and others to find.

Karen Messana, CSP [email protected]

Subject: Web Site
Date: Thu, 05 Mar 1998 15:28:11 -0600
From: Roy Blackwell
To: Marc Smith

In addition to the subject content of this site, the site itself is outstanding!!! I have never seen such an artistic use of color and font to convey a message and not get in the way of that message. Well done.

Subject: Thanks alot
Date: Sat, 10 Jan 1998 12:29:22 -0500
From: Harold L
To: Marc Smith

It is hard sometimes to show your appreciation for a service provided to you. When you go to a restaurant and someone(the waitress, owner or hostess) makes you feel at ease and is friendly you notice and perhaps you reflect that in your gratuity. I don't own a business or control accounts or anything remotely. But you have helped me so much (and many others) perhaps without realizing the actual scope. I took your advice "Take a breeze through the powerpoint files online here" and the other responses that you and other people provided over the months that I have visited your site and it has made a tremendous difference in my life. I am now an internal auditor at my place of employment. The only way I can show my gratitude for now is to recommend your site, (I have done that from day one) and to let you know when I find errors in spelling and grammar in your Web Site. This is not a criticism but if you are in the business of quality systems you should have "zero defects" in your Web Site. :) I havent noticed many but I am always using you services, and when I find them I will drop you a quick line.

Thanks again: Harold LaMarche

(My Note: Yuppers - spelling errors do pop up from time to time...)

Subject: Thank you!
Date: Thu, 20 Nov 1997 10:07:58 -0700
From: "Vicki M Horner"
To: Marc Smith

Marc -

This is just a quick note to thank you for creating and maintaining your QS-9000 website.

As we prepared for our QS-9000 registration audit, I spent some time at your website reading and downloading information. By looking at your examples of Quality Manuals I was able to write ours without "reinventing the wheel". In several instances I was able to spot and resolve "holes" in our procedures and documentation by studying your examples. From your website I was able to download the latest IASG interpretations, and ensure that we were properly addressing QS-9000 requirements. It has also been helpful to check the bulletin board and identify issues of current concern in the "QS-9000 world".

On November 7 our auditors recommended a "Pass" for FlipChip Technologies - on the first audit.

Without access to your website, I know that the process would have been more difficult and tedious for us. Thank you again for all your hard work - it is appreciated!

Warmest regards,

Vicki Horner - Quality System Administrator

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