JOB DESCRIPTION                 Effective Date:                    


TITLE:	RECEPTIONIST


SUMMARY OF FUNCTIONS:

	The employee in this classification is responsible for answering telephone calls, greeting visitors, handling incoming and outgoing mail and express envelopes, performing general office duties and furnishing clerical support for the office staff of the company.


MAJOR DUTIES AND RESPONSIBILITIES:

1.	Greets visitors in a friendly and professional manner; determines their needs, notifies the person(s) being visited and if more than a 5-minute wait is likely, offers and serves coffee; stays within the vicinity of the reception area at all times and coordinates with the Office Manager for substituting during any absence.

2.	Answers telephone calls promptly and courteously; screens calls, transfers caller to correct individual; does not leave a caller on hold or unattended for more than 40 seconds; takes complete and accurate messages when person called is unavailable and distributes messages in a timely manner.

3.	Activates the answering machine at the end of the day and places the PBX system on "night ring" mode.  Checks the answering machine in the morning and retrieves messages and delivers accordingly.

4.	Receives and sorts incoming mail, express envelopes and courier deliveries; distributes mail to employee mailboxes; delivers express envelopes and courier deliveries  directly to recipient.

5.	Prepares and posts all outgoing mail and express envelopes daily; maintains, checks and refills postage meter; logs outgoing express envelopes; arranges courier services.

6.	Unlocks office supply cabinet at 8:00 a.m. and locks the cabinet at 5:00 p.m.; checks inventory of mailroom, office and kitchen supplies on Friday of each week and prepares order forms accordingly, receives approval from Office Manager and places orders.

7.	Prepares sales packets with marketing literature and correspondence as directed by sales personnel.

8.	Straightens and maintains orderly appearance of reception area; waters office plants in reception area weekly.

9.	Performs routine clerical functions as requested.


ORGANIZATIONAL RELATIONSHIPS:

Reports directly to Office Manager.  Assists and works in conjunction with Sales and Administration to facilitate smooth office operations.