JOB DESCRIPTION                 Effective Date:                    


TITLE:	SALES REPRESENTATIVE/ORDER CLERK


SUMMARY OF FUNCTIONS:

Receives requests/inquiries from customers and provides information and price quotations to customers.  Processes sales orders and returns and coordinates with other departments through to completion.


MAJOR DUTIES AND RESPONSIBILITIES:

1.	Receives requests by telephone, fax or mail for price quotations/verifications, purchase orders, government bids, and changes or cancellations directly from customers.  Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding product line, prices, delivery times, warranty periods, customer service and credit/financing arrangements.

2.	Sends product literature, price catalogs, references and other data to customer as required.

3.	Prepares order configurations and price quotations and routes to customer;  completes government bid requests and reviews with Sales Manager prior to submission to agency; writes letters to provide information to customer inquiries as needed.

4.	Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangements paperwork.

5.	Assists in handling the needs of Field Sales Representatives; works with Production to expedite or insure timely delivery of scheduled shipments; maintains close liaison with other departments to carry order through to completion.

6.	Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list and completes Returned Goods Authorization and forwards to Receiving and Accounting.

7.	Submits sales activity and forecast reports to Sales Manager; provides briefings to Sales Manager as necessary or as requested.  Performs any other duties as assigned.




ORGANIZATIONAL RELATIONSHIPS:

Reports directly to the Sales Manager.  Coordinates activities with Marketing, Production, Accounting and Customer Service.