1. Multisorb Technologies Multisorb Technologies, Inc. commits to the principles of Total Quality Leadership in order to meet or exceed our customers' expectations. Quality Objectives * Provide products and services to meet or exceed customers' expectations * Provide error-free and on-time delivery * Provide superior value to our customers Principles of Total Quality Leadership * Products and Services: The quality of our products and services is the result of the commitment our people make to their jobs. The continuous improvement in our products and services reflects the efforts of our employees. * People: Our ability to compete in the marketplace is the result of our commitment to teamwork. Employee involvement is our way of life. Multisorb Technologies, Inc. empowers all employees to participate in implementing this policy and to assume responsibility for the quality of their work. All employees receive training on the content, purpose and meaning of the Quality Policy as part of their Total Quality Leadership training. In addition, copies of this policy are given to employees as well as posted in prominent places to enhance employee awareness of the Quality Policy. 2. Arun Display Technologies Quality Policy   We strive to continuously ensure that all procedures from the initial customer contact, through the function of order processing, materials control, assembly and despatch to the customer are properly controlled and monitored.   Commitment to technical excellence. BS EN ISO 9002 Certification held since 1994. Specified requirements met in an economic and efficient sequence of activities, that are right first time. Practical approach to 'state of the art' technology. Service tailored to meet the customer's requirements. Provide dedicated bespoke solutions to customers' ideas. Total customer support. 3.    Scientific Group Quality Policy  The employees of the Scientific Group's divisions are dedicated to producing the highest quality products for our customers.  Our goal is consistent customer satisfaction. This is achieved by our commitment to meet or exceed customers' expectations of product and delivery requirements.  As "goalsharers," employees have the responsibility and the authority to ensure that quality objectives are met.  4. RMIT International Division: Quality Policy RMIT International is an ISO 9002 Quality Endorsed Company. Licence number 10525.Quality Framework RMIT International Division is committed to the provision of services to international students and the RMIT community which fully meet or surpass the expectations of its clients. These services shall comply with all professional and legislative standards and requirements and shall be provided by staff who shall maintain their expertise through ongoing training and professional development activities. RMIT International Division believes that a commitment to quality is essential for its own and its clients' long term success and undertakes that the quality system will enhance the Division's reputation as a provider of quality education services. Quality Goal RMIT International Division shall implement, maintain and control an efficient and effective Quality Management System in compliance with IS09002:1994 and shall maintain certification to this standard. Quality Standards Quality standards shall be set for Divisional activities, regular monitoring and assessment of the quality of the Division's work shall be made and documented, and the results of these measures shall be considered as part of the management review of the Quality System. RMIT International Division shall ensure that adequate resources are available to implement suitable quality practices to meet these standards. Quality Staff All staff of RMIT International Division are responsible for ensuring that its activities provide a quality of service to clients which achieves the above quality standards. Staff will actively seek quality improvement in systems and receive appropriate training for this purpose. Quality Monitoring RMIT International Division is committed to continually monitor the standard of its services and to seek client feedback of quality issues. RMIT International Division shall establish and maintain an appropriate level of communication with its clients to ensure that it can provide satisfaction with respect to quality service. The quality system shall enable the Division to respond to changing client needs and expectations. Confidentiality of client agreements and records shall also be maintained. Customer feedback shall be utilised to drive improvements in the quality system. 5. AMCC COMMITMENT TO QUALITY AMCC is committed to achieving the highest quality and reliability level in the integrated circuit products we provide. Every year for over a decade we have established industry-leading reliability and outgoing quality targets and then exceeded them. The quality and reliability philosophy at AMCC starts with the premise that for AMCC to continue to excel and be the premier supplier to our customers, the quality expectations of customers must be consistently met or exceeded. ++++++++++++ and a bunch more.... ++++++++++++++ Quality Policy Gallery Section 4.1.1 of the ISO 9001 standard requires that management "shall define and document its policy for quality, including objectives for quality and commitment to quality . . ." It goes on to say that the policy "shall be relevant to the supplier's organizational goals and the expectations and needs of its customers." How has your organization satisfied this requirement? We would like to know so we can use your success as a good example to others. Please help us to create a gallery of Quality Policy statements. If your organization has become registered to ISO 9001 or ISO 9002 (1994), please send us a copy of your Quality Policy and your scope statement. A representative set of quality policy statements is being assembled by ISO Easy and presented here to serve as an example to organizations seeking registration. Please E-mail your responses to info@isoeasy.org or mail them to: PO Box 21, Middletown, NJ 07748. Thanks for your response, and be sure to visit our Quality Manual Gallery. ------------------------------------------------------------------------ Spectra-Physics Scanning Systems - Quality Policy We the employees of Spectra-Physics Scanning Systems make the personal commitment to first understand our customers expectations then, to meet or exceed our commitment to those expectations by performing the correct tasks defect free, on time, every time. ------------------------------------------------------------------------ Richardson Electronics Ltd. - Quality Policy It is the policy of Richardson Electronics Ltd. (REL) to: 1. Provide products and services of the highest possible standards, to satisfy our customer needs, expectations of quality, safety, reliability and service. 2. Accomplish quality objectives by establishing, implementing and maintaining a documented effective Quality Assurance System which complies with the requirements of ISO 9002. ------------------------------------------------------------------------ AlliedSignal Aerospace Equipment Systems - Quality Policy "We will become a Total Quality Company by continuously improving all our work processes to satisfy our internal and external customers." Scope Statement: DESIGN, MANUFACTURE, REPAIR AND OVERHAUL OF AIRCRAFT STARTERS, CONTROL AND ACTUATION SYSTEMS, MARINE SYSTEMS, AND SPACE SYSTEMS. Our facility, AES Tempe, Arizona was accepted for registration on July 6, 1994 by Det Norske Veritas (DNV). Our certificate number is QSC-3850 Rev.1 ------------------------------------------------------------------------ CEB QUALITY POLICY STATEMENT CEB is committed to providing the highest quality voice/data communications repair and refurbishment services to our customers by: * Consistently meeting or exceeding our customer's expectations for product quality and performance; * Timely delivery of products and services to meet our customer's requirements; * Continuous improvement of our processes, and systems; * Ensuring our personnel are properly trained so they are better able to serve our customers. * ------------------------------------------------------------------------ Phelps Dodge Copper Products & Refining Corporation--Quality Policy QUALITY PLEDGE We are committed to being very aggressive in our attitude towards quality and customer service, primarily since we want to be ranked as the "best" in our business. Quality is not just another goal, it is our basic strategy for survival and future growth. PRIORITY Our customers demand and warrant a high quality product---it is our responsibility to give them what they want If we don't,. they'll find someone who can. If customer requirements are unclear, then it our job to seek out a better understanding of their requirements/specifications. If we fail at any time, then we must determine what went wrong and assure that it doesn't happen again. OBJECTIVES Our quality objectives are to furnish high quality products, on time, and at the lowest cost. The attainment of such objectives will lead to, customer satisfaction, enhanced copper performance at the application level, and ongoing improvements in process efficiency. Once an objective is achieved, it should be recognized and reset to stimulate further quality improvement. To reach our objectives, we will have to maintain a constant focus on quality with full dedication, commitment, and teamwork. VISION Our journey is Total Quality Management--fully satisfying our customers requirements through a process of continuous improvement. It's critical to understand that Total Quality Management is not a short term program. It's a long term commitment aimed at continuously improving the way we work, providing a safe work environment, managing our business processes, and supplier selection/retention. It is our goal to posture our company for market expansion, thereby providing improved job security and quality of life for all. QUALITY FIRST It must be clearly understood that we'll not allow quality to take second place behind cost or schedule. All employees have the right to question their supervisor's decisions or actions if they feel that quality is being compromised. ------------------------------------------------------------------------ Autodesk Operations - Quality Policy To manufacture and deliver quality products efficiently, in a professional and flexible environment, on time and at the right cost to our customers, while driving to become a world-class organization. ------------------------------------------------------------------------ Argo-Tech Corporation - Quality Policy To meet or exceed all requirements agreed to with our customers. ------------------------------------------------------------------------ C. B. Kaupp & Sons, Inc. - Quality Policy C. B. Kaupp & Sons, Inc. strives to conduct its business with a total commitment to our Customers and their requirements. We define quality as conformance to our Customer's needs, both internal and external; and conformance to all quality requirements. In order to achieve this goal, we need the cooperation and effort of the entire C. B. Kaupp & Sons, Inc. work force. We must function as a team in our efforts to give the Customer what they want every time. In an effort to promote Team Work we went to the employees and asked them to help write our company policy. The policy below was written by C. B. Kaupp & Sons, Inc. employees on March 1, 1994. At C. B. Kaupp and Sons, Inc. we are dedicated to achieving the highest degree of Customer (internal and external) satisfaction! We will achieve this by: 1. Knowing who our Customers are and what they want - through open communication. 2. Understanding the requirements of our jobs and the systems that support us - through training and education. 3. Making continuous improvement a part of every day and every job - through the use of team participation and measurements. 4. Ensuring that our Policy and Procedure Manuals reflect what we actually do. 5. Remembering that we are here because of our Customers! Realizing our Customers are the reason we have our jobs, and that through on-time delivery of quality parts at a fair market price is how we will keep them! 6. Helping each other to help ourselves! 7. Understanding how our jobs fit into the overall flow of work at C. B. Kaupp & Sons, Inc.! C Continuous Improvement through A Alignment of our Missions and Goals R Responsibility and Respect for our job and each other E Educating one another ------------------------------------------------------------------------ Lansdale Warehouse Co., Inc. - Quality Policy The Lansdale Warehouse Company is a provider of premier warehousing and distribution services to a significant variety of customer needs. We provide a safe and secure environment for a customers' goods at a reasonable cost. Our dedication to excellence is our prime mission. We provide an atmosphere of quality management to our employees that engenders an entrepreneurial attitude on their part that ultimately translates into: 100% customer satisfaction through a "Zero Defectives" process We have adopted attitudes towards continuous improvement that will ensure dependable customer service well into the future. Employee participation and honest communication, combined with a clearly defined understanding of our customers needs, are the tools that assure success for our process. ------------------------------------------------------------------------ Connelly Containers, Inc. - Quality Policy Connelly Containers, Inc. is a global provided of corrugated products with strong emphasis in the heavy test, multiwall, corrugated board. We are committed to satisfy customer needs by: * A complete understanding of the requirements; * Designing according to these requirements; * Meeting or exceeding the requirements during the production cycle; and * Controlling processes with tools and techniques that allow Connelly Containers, Inc. and its suppliers to improve the system and achieve sustainable growth. We are committed to the preservation of natural resources as an obligation to society, and will promote recycling and the use of recycled materials with ourselves, our suppliers and our customers. The quality management system is to be used by all Connelly Containers, inc. employees to raise standards, reduce waste and to make Connelly Containers, Inc. a better place to work. Quality at Connelly containers will continue always to be a consideration in all our internal and external business activities. (signed) Thomas S. Connelly, President ------------------------------------------------------------------------ HK Metalcraft - Quality Policy The Quality Policy of HK Metalcraft supports our Mission Statement: * Promote a quality-in-all-we-do philosophy with a total company effort and commitment to continuous improvement. HK Metalcraft is committed to QUALITY, ON-TIME DELIVERY and COST-EFFECTIVENESS, and will: * Provide products and services which meet or exceed customer needs and expectations: * Manufacture products which meet customer specifications. * Strive to meet customer's target values. * Monitor customer satisfaction. * Deliver on-time. * Ship on the date required by the customer. * Monitor on-time delivery performance. * Reduce all costs to the lowest possible level. * Establish Cost Reduction Programs. * Monitor the Cost of Quality To meet our commitment, we must: * Foster a team approach to defect prevention and problem solving. * Emphasize appropriate training for all employees. * Recognize each employee's responsibility for quality. * Empower employees to question processes which appear to produce discrepancies. * Treat fellow employees as both customers and suppliers. * Acknowledge employee's self-improvements and contributions to the company. * Maintain the Quality Department as a partner with Purchasing. * Exchange expertise with suppliers. * Use only Selected, Approved, Preferred or Certified suppliers. * Receive raw materials and outside processed parts only when accompanied by appropriate certifications and inspection documentation. * Accept only conforming products and services from suppliers. * Elicit written corrective actions from suppliers. * Keep the Quality Department independent of, but a partner with, Manufacturing. * Reduce waste and inefficiency wherever found. * Seek out technologies for assuring error-free work. * Continue to implement statistical approaches to reduce variation. * Draw on customer's expertise in various areas. * Strive for complete understanding of our customers' application requirements. * Provide customers with written corrective actions. * Earn customer recognition of our quality progress. * Develop and achieve Quality Improvement Goals. * Practice good housekeeping. * Never compromise safety. * Review and renew this Quality Policy on a regular basis