posted 14 December 1998 12:38 PM               

I think I remember browsing a site called The Benchmarking Exchange (TBE). Their page has information about joining their program to find other organizations interested in doing the same, benchmarking. Sorry I can't be so certain on their name. There are also a host of potential sources in Quality, Manufacturing, Marketing, and Engineering magazines. A quick walk through your different departments may yeild a few sources.

Minor on not formally benchmarking business parameters? Not sure on this one exactly, I need more information. I am surmising that you are QS9000.

Good that you are benchmarking within the industry, that is more than most organizations alone. However, likely more important (beneficial) is benchmarking outside of your industry (real innovations can be made in your industry from borrowing from another). Benchmark one organization good in Customer Service, another in Shipping for example. But you probably already realize that, just difficult making connections.