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This thread is carried over and continued in the Current Elsmar Cove Forums 
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This thread is carried over and continued in the Current Elsmar Cove Forums
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The New Elsmar Cove Forums
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 The New Elsmar Cove Forums
 QS-9000
 Clause 4.19 Servicing
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| Author | Topic: Clause 4.19 Servicing |
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BILL MAYNARD Forum Contributor Posts: 13 |
posted 13 February 1999 01:11 PM
   
I just sent my manuals for review prior to assessment for QS. I stated NOT APPLICABLE. We are Mold Makers and do produce parts for some customers off thier molds. Service is not mentioned in contracts. Am I right? Thanks, Bill IP: Logged |
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Howard Atkins Forum Wizard Posts: 202 |
posted 14 February 1999 12:21 AM
Do you sell your molds to your customers? If so do you have a warranty agreement etc. If so you have some responsibility as to servicing IMHO (In My Humble Opinion). IP: Logged |
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Marc Smith Cheech Wizard Posts: 4119 |
posted 14 February 1999 04:58 PM
Yeah - I believe the convention now is to look at warranty work as a form of 'service', though that was not the case a few years back. It's sorta like Customer Supplied Product used to mean stuff consumed in the process and/or product - Now includes returnable packaging and such. IP: Logged |
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