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  QS-9000
  Clause 4.19 Servicing

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Author Topic:   Clause 4.19 Servicing
BILL MAYNARD
Forum Contributor

Posts: 13
From:Parrish, Fl USA
Registered: Dec 98

posted 13 February 1999 01:11 PM     Click Here to See the Profile for BILL MAYNARD   Click Here to Email BILL MAYNARD     Edit/Delete Message   Reply w/Quote
I just sent my manuals for review prior to assessment for QS. I stated NOT APPLICABLE.
We are Mold Makers and do produce parts for some customers off thier molds. Service is not mentioned in contracts. Am I right?
Thanks,
Bill

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Howard Atkins
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Posts: 202
From:Israel
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posted 14 February 1999 12:21 AM     Click Here to See the Profile for Howard Atkins   Click Here to Email Howard Atkins     Edit/Delete Message   Reply w/Quote
Do you sell your molds to your customers?
If so do you have a warranty agreement etc.
If so you have some responsibility as to servicing IMHO (In My Humble Opinion).

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Marc Smith
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Posts: 4119
From:West Chester, OH, USA
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posted 14 February 1999 04:58 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Yeah - I believe the convention now is to look at warranty work as a form of 'service', though that was not the case a few years back.

It's sorta like Customer Supplied Product used to mean stuff consumed in the process and/or product - Now includes returnable packaging and such.

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