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This thread is carried over and continued in the Current Elsmar Cove Forums 
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This thread is carried over and continued in the Current Elsmar Cove Forums
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The New Elsmar Cove Forums
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 The New Elsmar Cove Forums
 QS-9000
 Customer Satisfaction surveys
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| Author | Topic: Customer Satisfaction surveys |
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lingua Lurker (<10 Posts) Posts: 1 |
posted 24 February 1999 09:16 PM
   
Greetings: I am interested in trying to ellict some advise on satisfying the "customer satisfaction" requirement for QS9000. I would appreciate hearing the advice and experiences of others. Thank you very much! IP: Logged |
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Marc Smith Cheech Wizard Posts: 4119 |
posted 27 February 1999 05:53 AM
I'd do a search here on the forum for customer satisfaction as I know there are some threads here. Or I think there are. Maybe I'm thinking of something else. Basically you can send out yearly questionaires. In addition, look at nonconformances shipped to the customer (a dis-satisfier). Things like that. Any nice letters from any customers telling how good your product is? Customer complaints is another thing you can get a metric out of. If you stop and think, there are a lot of things you can look at to come up with an idea of how well your customers think you're serving them or how well they like your product. IP: Logged |
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