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  Customer Satisfaction surveys

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Author Topic:   Customer Satisfaction surveys
Lurker (<10 Posts)

Posts: 1
Registered: Feb 99

posted 24 February 1999 09:16 PM     Click Here to See the Profile for lingua   Click Here to Email lingua     Edit/Delete Message   Reply w/Quote

I am interested in trying to ellict some advise on satisfying the "customer satisfaction" requirement for QS9000. I would appreciate hearing the advice and experiences of others.

Thank you very much!

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA

posted 27 February 1999 05:53 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I'd do a search here on the forum for customer satisfaction as I know there are some threads here. Or I think there are. Maybe I'm thinking of something else. Basically you can send out yearly questionaires. In addition, look at nonconformances shipped to the customer (a dis-satisfier). Things like that. Any nice letters from any customers telling how good your product is? Customer complaints is another thing you can get a metric out of.

If you stop and think, there are a lot of things you can look at to come up with an idea of how well your customers think you're serving them or how well they like your product.

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