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  QS-9000
  Internal Customer Satisfaction

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Author Topic:   Internal Customer Satisfaction
Frank45
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Posts: 11
From:Pontiac, Il
Registered: May 99

posted 09 August 1999 07:28 AM     Click Here to See the Profile for Frank45   Click Here to Email Frank45     Edit/Delete Message   Reply w/Quote
I'm unclear on 4.1.6 Customer Satisfaction as it pertains to Internal Customer's. The should mentioned in the "Note" is a little confusing. Under the Approach section of the QSR it mentions that a "Should" under a note is for Guidance only. My question is if I need to hold our various departments in our facility to have measurements of internal customer satisfaction?

Thanks in advance

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Lassitude
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Registered: Jun 99

posted 09 August 1999 09:08 AM     Click Here to See the Profile for Lassitude   Click Here to Email Lassitude     Edit/Delete Message   Reply w/Quote
As a start, you can use your nonconformance system to gage internal customer satisfaction (How many nonconformances at operation D are caused by a failure at operation B?)

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Mike525
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Registered: Apr 99

posted 09 August 1999 10:10 AM     Click Here to See the Profile for Mike525   Click Here to Email Mike525     Edit/Delete Message   Reply w/Quote
If you aren't doing it, then the question is how do you know things are going ok? It's simply a matter of communication between departments (internally), and recording facts such as problems with parts, late deliveries, etc. I think it a fair question for an Internal Auditor to ask.

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