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This thread is carried over and continued in the Current Elsmar Cove Forums
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The New Elsmar Cove Forums
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 The New Elsmar Cove Forums
 QS-9000
 Internal Customer Satisfaction
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| Author | Topic: Internal Customer Satisfaction |
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Frank45 Forum Contributor Posts: 11 |
posted 09 August 1999 07:28 AM
   
I'm unclear on 4.1.6 Customer Satisfaction as it pertains to Internal Customer's. The should mentioned in the "Note" is a little confusing. Under the Approach section of the QSR it mentions that a "Should" under a note is for Guidance only. My question is if I need to hold our various departments in our facility to have measurements of internal customer satisfaction? Thanks in advance IP: Logged |
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Lassitude Forum Contributor Posts: 89 |
posted 09 August 1999 09:08 AM
As a start, you can use your nonconformance system to gage internal customer satisfaction (How many nonconformances at operation D are caused by a failure at operation B?) IP: Logged |
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Mike525 Forum Contributor Posts: 49 |
posted 09 August 1999 10:10 AM
If you aren't doing it, then the question is how do you know things are going ok? It's simply a matter of communication between departments (internally), and recording facts such as problems with parts, late deliveries, etc. I think it a fair question for an Internal Auditor to ask. IP: Logged |
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