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  copies of requirements?

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Author Topic:   copies of requirements?
Keith
unregistered
posted 16 November 1999 09:11 AM           Edit/Delete Message   Reply w/Quote
Hello all,
Please forgive my complete ignorance of this subject as I've never had to think about this before now.

I work in a small industrial repair shop & the increasly stringent quality concerns (NOT that we didn't provide quality services in the past!!!) are beginning to change the way we need to document our work.

What I need to find out is--Where can I get a copy of the "rulebook". It would help us greatly to know what type of documentation is required if any or are our customers just doing a little CYA?

Thanks in advance.

Keith

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David Guffey
Forum Contributor

Posts: 49
From:St. Joseph MI, USA
Registered: Oct 1999

posted 16 November 1999 09:18 AM     Click Here to See the Profile for David Guffey   Click Here to Email David Guffey     Edit/Delete Message   Reply w/Quote
Keith,

You might want to start with those very customers who may be "CYA"'ing you. What are THEIR expectations? What are THEIR requirements? This may or may not lead you to the ISO 9000 series, the QS-9000 (if you are automotive), or any number of other "standards" you might be expected to comply with.

I have always had the most success in satisfying customers when I ask them what their expectations are.

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Keith
Lurker (<10 Posts)

Posts: 1
From:Nashville, TN
Registered: Nov 1999

posted 16 November 1999 12:08 PM     Click Here to See the Profile for Keith   Click Here to Email Keith     Edit/Delete Message   Reply w/Quote
David,
Excellent advice! That was to be my second step. I was hoping to do a little homework first to disguise some of my clueless-ness. I hate to approach someone on any subject and sound completely uninformed (although that still happens every day!) The anonymity of the net makes me a little less shy about displaying my ignorance.

Thank you,

Keith

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