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  QS-9000
  Wrestling The Bull By The Horns (Page 2)

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Author Topic:   Wrestling The Bull By The Horns
gmac
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Posts: 17
From:Calgary, Alberta,Canada
Registered: Feb 2000

posted 22 February 2000 10:51 AM     Click Here to See the Profile for gmac   Click Here to Email gmac     Edit/Delete Message   Reply w/Quote
This thread is very similar to the situation I find myself in i.e. contracted as the Q.A. manager for a drilling technology company whose original agenda was a knee jerk reaction to market demands ISO 9000 , we dont know what it is but we want it. I have been here almost 6 weeks and finally senior management is now beginning to see the light brought about in part after the Senior vice- president spent 8 days personally tracking down various quality documents e.g. NDT reports, material certificates etc, for a drilling rig which was to all intent and purpose physically complete and ready to go to work, but no one had thought to ask the customer at initiation of the contract what documentation he would require to signify completion of the contract. Needless to say when we reviewed the problem areas and compared them to what they will have when they implement a documented quality system a la ISO the problems ( management by crisis ) disappear.

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