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  QS-9000
  Probelm Solving

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Author Topic:   Probelm Solving
Dick Bidgood
Lurker (<10 Posts)

Posts: 2
From:London,England
Registered: Jan 2001

posted 29 January 2001 03:57 AM     Click Here to See the Profile for Dick Bidgood   Click Here to Email Dick Bidgood     Edit/Delete Message   Reply w/Quote
We have just had a QS9000 pre-audit inspection which resulted in a number of minor non-conformances.
One of these related to the fact that we were not in possession of a copy of the Chrysler 7 step problem solving procedure.
We are a supplier to Mercedes Benz in Germany and so requested a copy of the procedurefrom them. We were informed that they had never heard of it and cound not help. Given the much publised internal wrangling between Daimler Benz and Chrysler this was not realy a surprise. However, having no Chrysler contacts - does anyone know where I could source this ?

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Dick Bidgood

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Laura M
Forum Contributor

Posts: 299
From:Rochester, NY US
Registered: Aug 1999

posted 29 January 2001 08:46 AM     Click Here to See the Profile for Laura M   Click Here to Email Laura M     Edit/Delete Message   Reply w/Quote
GM and Ford have (most of )their required forms on-line. I would think that Daimler-Chrslyer has a supplier site that may have them too.
Haven't searched it out myself.

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Sam
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Posts: 244
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Registered: Sep 1999

posted 29 January 2001 09:05 AM     Click Here to See the Profile for Sam   Click Here to Email Sam     Edit/Delete Message   Reply w/Quote
The answer to your question is in Section II of the QSR

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