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  Management Representative 4.1.2.3

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Author Topic:   Management Representative 4.1.2.3
Willy
Lurker (<10 Posts)

Posts: 4
From:Adair, Iowa USA
Registered: Jan 2001

posted 14 February 2001 04:17 PM     Click Here to See the Profile for Willy     Edit/Delete Message   Reply w/Quote
What type of Management Status does the person responsible for QMS need to be? Currently I have no management status but I am the only one responsible for the whole quality system. No one above me has the knowledge or responsibilities that I do. The President of our company is considering making me the Quality Manager, but was wondering if there were any other possibilities. As it stands right now my manager is the Maintenence Manager and has no desire to be involved in the Quality side of our company.

Thanks in advance for your suggestions!

Willy

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Al Dyer
Forum Wizard

Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 14 February 2001 05:35 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
As a Mngt. Rep. I am responsible to report the state of the implemented quality system to executive management, who have the responsibility to act upon my recommendations.

One area I am concerned about is the ongoing trend to make the Mngt. Rep. the Lead Internal Auditor. I see a conflict of interest.

To make it more cohesive, I have always worked for the President, Vice President (son) or the General Manager of the company and have always worked at least at the level of a depatment manger. (notice lower caps).

To a point, you need to keep youself at a distance, but accessible to all personnel in the organization.

MHO

ASD...

------------------
Al Dyer
Mngt. Rep.
ullysses3@excite.com

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Dan Larsen
Forum Contributor

Posts: 137
From:Sussex, WI
Registered: Feb 2001

posted 14 February 2001 06:10 PM     Click Here to See the Profile for Dan Larsen   Click Here to Email Dan Larsen     Edit/Delete Message   Reply w/Quote
Al,

I've never run into a problem with the Management Rep being the effective lead auditor in an organization. In fact, who best to objectively lead an audit on the quality system than the person who wants to make the whole thing work.

The only issue has been with the systems tied to the Management Rep (most notably the audit system). In those cases, we shift responsibility to another manager (just for that particular audit). Not had a problem with this yet.

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AJLenarz
Forum Contributor

Posts: 25
From:Princeton, IN, USA
Registered: Feb 2001

posted 14 February 2001 08:33 PM     Click Here to See the Profile for AJLenarz   Click Here to Email AJLenarz     Edit/Delete Message   Reply w/Quote
Willie

I dont believe that QS standard has a cut & dry definition that states the QMR must have this title or status. However, it does state that it must be a member of management and this individual must have defined authority to ensure that a quality system is established, implemented and maintained.

Call it what you want.. Quality Manager, Quality Management Representative or Quality Guru. I dont believe an auditor will argue with you about the title, but the will argue with you if executive management has not identified a representative that has the defined authority.

Secondly, I tend to agree with Al. I have a problem with the Management Rep also being the lead auditor. I have witnessed in the past where QMRs did not give findings because they did not want to make their own system and work look bad. They are able to cover things up just in time for the next surveillance audit. Also, sometimes QMRs can have tunnel vision during an audit. They know what to look for and where to find it. I dont know whether this is the norm or exception to the rule. I do feel if other individuals act as the lead auditor, it provides a series of checks and balances to the whole audit system.

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Alex Grguric
Forum Contributor

Posts: 13
From:Hamilton, Ontario, Canada
Registered: Apr 99

posted 15 February 2001 10:30 AM     Click Here to See the Profile for Alex Grguric   Click Here to Email Alex Grguric     Edit/Delete Message   Reply w/Quote
No one person will make the "whole thing" work, however one person must to be made responsibility for the quality system. The management representative needs to be at a level to ensure proper resources are availble and the project is given appropriate status within the organization.

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