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  Customer getting Bad Counts

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Author Topic:   Customer getting Bad Counts
B. Maynard
Forum Contributor

Posts: 23
From:Sarasota, Fl. USA
Registered: Feb 99

posted 19 February 2001 10:07 AM     Click Here to See the Profile for B. Maynard   Click Here to Email B. Maynard     Edit/Delete Message   Reply w/Quote
We do Molding of Plastic products and seem to send product to customer either overstated and/or understated. The lead operator fills out the counts and seals up the product at this time. Our QC Insp. them stamps the outside of box confirming ready to ship. ( I was over ruled on stamping the inside of box) Management says QC is responsible for counts. I have had Non-Conformance from this. From all you other wise Men. What do you do. (We bulk pack and layer pack) Also weigh scale. Thanks Bill

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Al Dyer
Forum Wizard

Posts: 622
From:Lapeer, MI USA
Registered: Oct 2000

posted 19 February 2001 07:16 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
D.

It really ticks me off when I hear that management considers "Quality" responsible for things that are out of their control.

Are they just looking for a scapegoat?

I can only suggest you set aside the time to do a study on the counts in the cartons of finished product. You need ammunition to quantify your point.

By doing this you will show that there is a process failure and there needs to be a corrective action initiated.

From the sounds of your message, there are bigger problems with management structure, commitment, and thought process.

ASD...

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Sam
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Posts: 244
From:
Registered: Sep 1999

posted 20 February 2001 08:37 AM     Click Here to See the Profile for Sam   Click Here to Email Sam     Edit/Delete Message   Reply w/Quote
Al,
Amen

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D. Scott
unregistered
posted 23 February 2001 08:37 AM           Edit/Delete Message   Reply w/Quote
I'm not sure you should be so hard on management until we find out all the facts here. We too have the same problem with our molded parts especially with the very small ones. Weigh counting is commonly used and we supplement this with a count made on our vision system during the qualifying process.
If management is saying QC is responsible as relates to appropriate methods and suitability of measurement techniques (including counting methods)I tend to agree. Who else in the company should be responsible? The point is more - how do we resolve the count problem? This is certainly a quality issue. When you deal with bulk packaging, there is always a degree of inaccuracy using piece counts. It is compounded the smaller the product gets. To resolve this, we always make sure we have the customers agreement to understate. Most customers can live with extra parts - they complain when you don't send enough. Your degree of overfill has to depend on the product and the degree of comfort required as well as the obvious business considerations. Bottom line is - if the customer has no objection, overpack. It will save money in the long run. If this is impractical, you have no choice but to count (physical, vision system, more accurate piece counter).
Whatever direction you go - good luck.

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