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  QS-9000
  Quotes to Customers: Controlled or Not?

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Author Topic:   Quotes to Customers: Controlled or Not?
Steven Truchon
Forum Contributor

Posts: 93
From:Fort Lauderdale, FL USA
Registered: Jul 2000

posted 31 July 2001 06:13 PM     Click Here to See the Profile for Steven Truchon   Click Here to Email Steven Truchon     Edit/Delete Message   Reply w/Quote
We are a multi division corporation with each division maintaining its own QS9000 certification. Our division keeps the formal quotation form that goes to the customer as a controlled document. The division that we originally got the core document system from has since uncontrolled this form. I tend to agree that it does not need to be controlled but wanted to bounce this off of the forum for some extended input.

Thanks in advance,
Steve

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Al Dyer
Forum Wizard

Posts: 814
From:Lapeer, MI USA
Registered: Oct 2000

posted 31 July 2001 07:10 PM     Click Here to See the Profile for Al Dyer   Click Here to Email Al Dyer     Edit/Delete Message   Reply w/Quote
Steve,

We have controlled the quote form itself, but treat the completed form as a quality record. Somewhat along the same lines as having an in-process inspection sheet that is controlled but becomes a record upon completion.

ASD...

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Jim Evans
Forum Contributor

Posts: 67
From:Union City, MI, USA
Registered: Jul 2000

posted 01 August 2001 08:58 AM     Click Here to See the Profile for Jim Evans   Click Here to Email Jim Evans     Edit/Delete Message   Reply w/Quote
I agree with Al. All forms should be controlled documents (4.5). Once completed they become a quality record and should be controlled as such (4.16).

Jim

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Marc Smith
Cheech Wizard

Posts: 4367
From:West Chester, OH, USA
Registered:

posted 01 August 2001 04:01 PM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I also agree. You might also want to do a Search here in the forums using the terms 'form' and 'control' and 'record'.

See Doc_Matrix.pdf

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Steven Truchon
Forum Contributor

Posts: 93
From:Fort Lauderdale, FL USA
Registered: Jul 2000

posted 03 August 2001 08:03 AM     Click Here to See the Profile for Steven Truchon   Click Here to Email Steven Truchon     Edit/Delete Message   Reply w/Quote
Thanks very much to all. The input is most helpful as usual.

Steve

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SniperMan
Lurker (<10 Posts)

Posts: 3
From:ON, Canada
Registered: Jul 2001

posted 03 August 2001 12:40 PM     Click Here to See the Profile for SniperMan   Click Here to Email SniperMan     Edit/Delete Message   Reply w/Quote
I agree with ASD, we have the same set up here, customer quote as a controlled document, once being used or reused will form part of our quality records, It help us to see the trend regarding quoting and other business indicators.

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