The Elsmar Cove Business Standards Discussion Forums More Free Files Forum Discussion Thread Post Attachments Listing Elsmar Cove Discussion Forums Main Page
Welcome to what was The Original Cayman Cove Forums!
This thread is carried over and continued in the Current Elsmar Cove Forums

Search the Elsmar Cove!

Wooden Line
This is a "Frozen" Legacy Forum.
Most links on this page do NOT work.
Discussions since 2001 are HERE

Owl Line
The New Elsmar Cove Forums   The New Elsmar Cove Forums
  Statistical Techniques and 6 Sigma
  Six Sigma and Service Industries

Post New Topic  Post A Reply
profile | register | preferences | faq | search

UBBFriend: Email This Page to Someone! next newest topic | next oldest topic
Author Topic:   Six Sigma and Service Industries
Greg Mack
Forum Contributor

Posts: 37
From:Sydney, NSW, Australia
Registered: Feb 2001

posted 23 April 2001 01:40 AM     Click Here to See the Profile for Greg Mack   Click Here to Email Greg Mack     Edit/Delete Message   Reply w/Quote
I am interested to hear thoughts or examples of how some are using six sigma and/or other methods to capture and analyse data on service industries.

For example, by collecting data on "Costs of Sales", how do you determine your specification limits within control charts for data of this nature?

Your feedback would be appreciated.

IP: Logged

Ken K.
posted 24 April 2001 08:53 AM           Edit/Delete Message   Reply w/Quote
The idea isn't to just develop control charts, the idea is to study your processes, flowchart them, measure them (understand your measurement process first though), and then use the data to assess their capability (are they adequate?).

If their capability needs to be improved, you can use brainstorming, simulations, experimental techniques, and other problem solving techniques to try to improve the process metrics.

Once your process is capable and stable, then, and only then, do you start to consider putting in systems to control the quality of the process. This may or may not include use of control charts. It may include use of controlled procedures & work instructions, checksheets, onging metrics, etc...

Don't limit yourself. Pick a process that is important to your business, make sure you have management sponsorship/buyin/support, then then start improving that process.

IP: Logged

All times are Eastern Standard Time (USA)

next newest topic | next oldest topic

Administrative Options: Close Topic | Archive/Move | Delete Topic
Post New Topic  Post A Reply Hop to:

Contact Us | The Elsmar Cove Home Page

Your Input Into These Forums Is Appreciated! Thanks!

Main Site Search
Y'All Come Back Now, Ya Hear?
Powered by FreeBSD!Made With A Mac!Powered by Apache!