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  1st Internal Audit & Training

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Author Topic:   1st Internal Audit & Training
Dan De Yarman
Forum Contributor

Posts: 67
From:Milwaukee, WI, U.S.A.
Registered: Aug 1999

posted 11 November 1999 12:21 PM     Click Here to See the Profile for Dan De Yarman   Click Here to Email Dan De Yarman     Edit/Delete Message   Reply w/Quote
We had our first internal audit on Monday, and apparently some people didn't learn some of the basic information I expected them to lean. What general knowledge are the auditors expecting the employees to have; other than who the MR is and what the quality policy is? Do they need to know how many elements there are? (Everyone had training that included how many elements there are.) What terminology must everyone be familiar with?

And also, are temporary contract employees required to go through QS-9000 TE Supplement training?

Thanks to anyone who gives me a hand with this issue.

Dan

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Tom Goetzinger
Forum Contributor

Posts: 123
From:Milwaukee, WI USA
Registered: Mar 99

posted 12 November 1999 08:07 AM     Click Here to See the Profile for Tom Goetzinger   Click Here to Email Tom Goetzinger     Edit/Delete Message   Reply w/Quote
We have a 1 page Work Instruction that covers the Quality Policy, Quality Objectives, and Responsibilities and Authority; that basically covers all that we expect our employees to know, other than how to properly do their jobs and what records they are required to maintain. I've published a number of articles in the monthly company newsletter about what QS9000-TE is and what it will do for us, but I don't expect them to know tons about the standard itself. I have it available if they want to look at, but it is not required reading.
I'll fax you a copy of the Work Instruction and the Internal Audit report forms that we use; maybe it will help you get started.
Must mention that we are not registered yet (final audit scheduled for end of this month), but our Lead Auditor has reviewed this information and finds it acceptable.

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 12 November 1999 10:57 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
I'd love a copy, Tom. 513 7773394

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mibusha
Forum Contributor

Posts: 60
From:Royal Oak, Michigan USA
Registered: Nov 98

posted 15 November 1999 05:16 PM     Click Here to See the Profile for mibusha   Click Here to Email mibusha     Edit/Delete Message   Reply w/Quote
I would also, Tom FAX:248-650-6232

Thanks

Michael

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Dan De Yarman
Forum Contributor

Posts: 67
From:Milwaukee, WI, U.S.A.
Registered: Aug 1999

posted 17 November 1999 05:02 PM     Click Here to See the Profile for Dan De Yarman   Click Here to Email Dan De Yarman     Edit/Delete Message   Reply w/Quote
Tom,

Thanks for the info; it should come in handy. I'm already making changes to some of our Work Instructions, and will probably make changes to our Quality Manual and Quality Procedures pretty soon.

I still need an answer if anyone can help. Are temporary contract employees required to go through QS-9000 TE Supplement training?

Any help will be apprecitated.

Dan

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 18 November 1999 02:22 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Thanks, Tom. I'm going to tell you what, now - I really liked that! Good!

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Tom Goetzinger
Forum Contributor

Posts: 123
From:Milwaukee, WI USA
Registered: Mar 99

posted 18 November 1999 09:02 AM     Click Here to See the Profile for Tom Goetzinger   Click Here to Email Tom Goetzinger     Edit/Delete Message   Reply w/Quote
Glad I could be of help. I've certainly gotten enough help from this group and I'm glad to make any contribution I can.
Dan, regarding your question concerning need to train temp employees in the TE Supplement. I would make sure they are aware of your quality policy, quality objectives, and their responsibilities; they should also know where to find the procedures which cover what they do, and who to talk to if they have a problem or question. I've heard it said that temporary employees can be a source of a significant number of training nonconformances during registration audits, so its probably any area to want to make sure is covered.

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waberens
Forum Contributor

Posts: 17
From:Akron,Ohio,USA
Registered: Feb 99

posted 18 November 1999 09:13 AM     Click Here to See the Profile for waberens   Click Here to Email waberens     Edit/Delete Message   Reply w/Quote
It is my understanding that if your temps can affect or compromise the quality of your product or service you need to train them to that degree. Tom listed the minimum that would typically be included.

Bill

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Marc Smith
Cheech Wizard

Posts: 4119
From:West Chester, OH, USA
Registered:

posted 18 November 1999 09:35 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
That's an old 'gotcha'. You have to train temps in their job. But - not 'QS-9000 TE Supplement training' per se.

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