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  Auditing
  Classification of Major and Minor Noncompliance

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Author Topic:   Classification of Major and Minor Noncompliance
alexi
Lurker (<10 Posts)

Posts: 9
From:philippines
Registered: Dec 1999

posted 04 December 1999 01:55 AM     Click Here to See the Profile for alexi   Click Here to Email alexi     Edit/Delete Message   Reply w/Quote
Last month, we had our Internal Quality Audit and as an Audit Team Leader, the final decision whether a certain nonconformance will be raised as major or minor noncompliance is in my hand, I had a hard time classifying them. What I did is that I just follow the definition of Major and minor and that's it, i come up with my decision. Question: If a certain noncompliance has been repeated over and over again during the audit, can I raise it as major? If during the audit, the auditee will say that there procedure is on-process of revising, will its still be a noncompliance/
Can you help me with this, i jsut need some sample cases on when to give major or minor noncompliance...

Thank you for reading my mail, hope to receive a reply from you guys...

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Jeff
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Registered: Dec 1999

posted 05 December 1999 08:38 AM     Click Here to See the Profile for Jeff   Click Here to Email Jeff     Edit/Delete Message   Reply w/Quote
You bring up a situation that, in all probability, occurs far too often. I myself have experienced the "we are currently revising our procedure" syndrome in different organizations I have been affiliated with.

As far as deciding the weight assigned to a nonconformance, it is hard to go wrong by following the definition of Major vs. Minor like you did. One thing you might think about though, in order to gain higher echelon management attention to the problem, is to cite the repeated discrepancy in the form of a Major nonconformance against element 4.14 Corrective and Preventive Action. I know several Registered Lead Auditors from different Registrars that do this and was taught that very way myself while attending a Lead Auditor Course.

The frequency and situation surrounding the repeated noncompliance is only something you know about within your organization but, if there appears to really be a systemic problem there - you are within your rights to do what I just described. Good luck to you.

Are there any more thoughts out there on the subject?

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Marc Smith
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From:West Chester, OH, USA
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posted 05 December 1999 09:18 AM     Click Here to See the Profile for Marc Smith   Click Here to Email Marc Smith     Edit/Delete Message   Reply w/Quote
Yes - multiple minors can (and should) add up to a major as that indicates the 'system is broken'. In the old ISO days 5 to 7 minors made a major.

Now days it's real flexible, however, and it is not a part of the written standard.

Also see /mvsm.html

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barb butrym
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From:South Central Massachusetts
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posted 05 December 1999 04:02 PM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message   Reply w/Quote
Hey...its Internal.....you make the rules. Define it and do it. Thats what makes Internal and 3rd party so different..is it serious for the company as you see it? Then Its a major. Does it need to carry weight to get attention....then its a major !!!!

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Sam
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Registered: Sep 1999

posted 06 December 1999 09:04 AM     Click Here to See the Profile for Sam   Click Here to Email Sam     Edit/Delete Message   Reply w/Quote
What makes the difference?
A nonconformance is a nonconformance, is a nonconformance.
Even from a third party, if I get a major I have to evaluate and make corrections; If I get a minor I have to evaluate and make corrections ; If I receive an observation or an opportunity for improvement (new verbage) I still have to evaluate and make corrections (if not it will result in a major or minor the next time)

Point being, all nonconformances need to be fixed and processes need to be continuously improved. (Value Added)
Discussing what is or what isn't. (Non-value Added)

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alexi
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Posts: 9
From:philippines
Registered: Dec 1999

posted 26 December 1999 10:29 PM     Click Here to See the Profile for alexi   Click Here to Email alexi     Edit/Delete Message   Reply w/Quote
thank you guys for the advice, i do appreciate that

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