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  Auditing
  QSA 4.17.6 ?

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Author Topic:   QSA 4.17.6 ?
Csaba
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Posts: 13
From:
Registered: Feb 2000

posted 25 April 2000 06:38 AM     Click Here to See the Profile for Csaba   Click Here to Email Csaba     Edit/Delete Message   Reply w/Quote
There is a QSA point:
Internal Quality Audits 4.17.6
"Are there follow-up audit activities for recording and verifying the effectiveness of the corrective actions taken?"
How can I satisfy this point?
I'm waiting some concrete think.

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Don Watt
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Posts: 70
From:Notts,United Kingdom
Registered: Mar 2000

posted 25 April 2000 08:20 AM     Click Here to See the Profile for Don Watt   Click Here to Email Don Watt     Edit/Delete Message   Reply w/Quote
Basically you can cover this by re-auditing against the corrective actions implemented for any non-conformities.
a) have actions been implemented?
b) do they work?

If the answer to either is no, we generally raise the matter to the next level of responsibility.
Hope this helps.

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barb butrym
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Posts: 637
From:South Central Massachusetts
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posted 25 April 2000 03:11 PM     Click Here to See the Profile for barb butrym   Click Here to Email barb butrym     Edit/Delete Message   Reply w/Quote
they are looking for more than 'closed? YUP>>>"

what did you do to close the CA? What evidence did you review? How did you come to that conclusion?

Don't tie your self into a regiment of activities. Leave it a comment block called something like "follow up activities"
and actually fill in what you did to make the decision to close the CAR...
examples:

reviewed training record xxx, yyy for the above mentioned reinforcement of the criteria.

reviewed ECO #xyz to procedure nnnnn rev z to show the required change was authorized and released.

Audited area XXXX for evidence of recurrance, no evidene was found. see report #yyyy

Did a dock audit of product xxx order #yyyy no issues found.

See attached photo of the zzzz area in question. The area no longer has piles of stuff....or what ever

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Jim Biz
Forum Wizard

Posts: 275
From:ILLINOIS
Registered: Mar 2000

posted 25 April 2000 07:55 PM     Click Here to See the Profile for Jim Biz   Click Here to Email Jim Biz     Edit/Delete Message   Reply w/Quote
Barb I agree comletley - toooo sad that my auditors would not --- Expected "Clear definitive wording for closure criteria...

We used for customer complaints- XX number of parts shiped during x number of months or days - no further customer complaints forwarded - closure applied.

Also for system corrections or management issues closure - they were looking for "can I see-it in a proven record Closure criteria" Changed this or that - audited on x date - no further problems found over (our choice) X number of days/months - basis for closure established.

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Csaba
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Posts: 13
From:
Registered: Feb 2000

posted 26 April 2000 01:31 AM     Click Here to See the Profile for Csaba   Click Here to Email Csaba     Edit/Delete Message   Reply w/Quote
Thanks for your help & concrete answer
Now this question is clear me,
we can close it

quote:
Originally posted by Csaba:
There is a QSA point:
Internal Quality Audits 4.17.6
"Are there follow-up audit activities for recording and verifying the effectiveness of the corrective actions taken?"
How can I satisfy this point?
I'm waiting some concrete think.


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